Technical Account Specialist Ll
hace 7 meses
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift
**Company Description**:
**About us, but we’ll be brief**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
- Provide user account maintenance (add/delete/update) service for client
- Serves as project coordinator for program scheduling and fulfillment.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Support implementation and testing of automation and process improvements
- May participate and provide input to the design and testing phases of new projects.
- Serves as onboarding coordinator for sandbox client.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Provides troubleshooting for sandbox access and file transfer tool
- Client interaction will be based on standard web/phone troubleshooting with established troubleshooting guides.
**Qualifications**:
- Requires a Bachelor’s degree or equivalent experience.
- Years of experience: 2-3
- Good oral and written communication skills.
- Good organizational and project management skills.
- Strong customer service skills.
- Strong ability to work independently and in a team environment
- Strong analytical and problem solving skills.
- Good knowledge of computer systems, networks and cloud based technology
- Good understanding of systems capabilities, software platforms and processes.
- Good knowledge of PC office software tools.
- Basic troubleshooting skills
- Experience working with internal customers
- Basic understanding of the US banking, lending, and credit industries.
- Knowledge of consumer credit policies, procedures and regulations highly preferred
- Knowledge of Experian products and systems preferred
- Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience
**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected
-
Technical Account Manager
hace 7 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...
-
Technical Account Manager
hace 6 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Technical Account Manager
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
Account Specialist
hace 4 días
Heredia, Costa Rica Kareo A tiempo completoThe Position Account Specialist What We Need An **Account **Specialist** to help onboard and support our customers during Implementations. Your Area of Focus - Be the single point of contact owning the customer’s success during this critical time in the customer’s life-cycle and will assertively drive action to ensure that success - On-board our new...
-
Technical Account Manager
hace 7 meses
Heredia, Costa Rica Experian A tiempo completoCompany Description **About us, but we’ll be brief**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...
-
Account Specialist
hace 7 meses
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As an Account Specialist, you will be the main point of contact to small businesses within the Tebra direct practice customer base. You will operate in a scaled account management model, where you will have a priority list of accounts to reach out to at any given time. You will proactively connect with customers for a variety of reasons;...
-
Technical Account Manager
hace 7 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Account Specialist
hace 7 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share...
-
Technical Account Manager
hace 1 semana
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Account Manager
hace 2 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Account Manager
hace 6 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Account Manager
hace 7 horas
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Account Support Management
hace 7 meses
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....
-
Senior Application Specialist
hace 1 semana
Heredia, Costa Rica BMA Group A tiempo completo**Senior Application Specialist** **Responsibilities**: - Work with business stakeholders to validate requirements and map to system functionality - Work with technical teams and vendors to review the end-to-end solution proposed, and identify any localizations required - Provide internal consultancy and billing expertise / best practices e.g. product /...
-
Technical Pre-sales Engineer
hace 6 meses
Heredia, Costa Rica FusionHit A tiempo completo**We are looking for a Pre-Sales Engineer to join our growing team. This person will work with our US based client in the mobile development space. Strong preference will be give to people with coding experience and Fluent English skills. Must reside in Costa Rica, El Salvador or Colombia.** **RESPONSIBILITIES** + Lead technical discovery calls with...
-
Account Support Management
hace 7 meses
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 7 meses
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Managment
hace 7 meses
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support Managment This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 7 meses
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Technical Success Manager
hace 7 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...