Collections Senior Analyst

hace 4 días

San Antonio, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Who we Want**:

- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

**What you will do**:
The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure maintenance of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

**Essential duties & responsibilities**: (detailed description)
- Effectively manage a worklist comprising the portfolio's most complex accounts.
- When needed, take on complex reporting and month-end reconciliation responsibilities.
- Effectively contact all the customers in the assigned portfolio to ensure payment as per the terms.
- Promptly log and follow through on any disputed balances, so that they are resolved and paid.
- Coordinate with the Credit Team, to take order release/hold decisions.
- Proactively escalate to Management, Credit Risk, and Internal Partners accounts in delinquency.
- Contribute to accurate customer master data elements.
- Ability to train, lead and inspire Junior analysts and shared best practices.
- Promote strong collaborative relationships with internal customers, including Customer Service, Sales, and any other departments.
- Perform reconciliation of accounts to resolve problems and related collection efforts.
- Identify, recognize, and address red flags before they become problems.
- Proactively and timely escalate large collection or reconciliation issues.
- Work with other Invoice to Cash teams to help resolve operational issues and improve processes.
- Maintain documentation on transactions to facilitate reviewing and auditing books and records.
- Comply with all internal control procedures to ensure accurate financial records.
- Performs other related work as assigned by management

**Education & special trainings**:

- Preferably have a technical degree or at least 2 years of university studies, ideally in Business Administration, Accounting, Finance, or related field
- Adequate use of the MS Office Suite; intermediate Excel is required
- C1 level English; other languages are a plus
- Relevant experience on SAP and Oracle; GETPAID is preferably.

**Qualifications & experience**:

- Minimum 3 years of relevant working experience in Business-to-Business collections
- Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task.
- Good communication (verbal and written) and interpersonal skills with customers and peers, attention to detail, and ability to communicate complicated issues effectively.
- Demonstrated ability to perform consistently under varying business pressure as well as the ability to adapt to a quickly changing environment.
- Effective problem-solving skills

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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