Operations Engineer

hace 3 semanas


San José, Costa Rica Syniverse A tiempo completo

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

Some of What You'll Do

Primary Duties and Responsibilities:
Technical & Operational Activities
- Identify, analyze and resolve the assigned tickets
- Innovative problem solving & lateral thinking
- Root cause the problems and find appropriate solutions
- Interaction with customer independently
- Ability to understand the customer requirement through the available documents
- Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
- Participation in the ticket review and ensure the appropriate solution is provided
- Provide Technical support and demonstrate the Expertize in the specific work area
- Ability to prioritize the Tasks based on the business needs

Reports & Processes
- Status report on the activities performed as per the management requirement
- Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
- Ability to suggest advanced reporting to depict the performance of the project
- Ability to prepare presentation to Manager and Senior Manager
- Attending project team meetings, generating input/deliverables for DBA activities
- Maintain team meeting outputs, plan follow up on action points

Leadership
- Work estimation based on the past project data and metrics
- Stakeholder management & relationship building
- Thorough understanding on the life cycle of the ticket
- Work assignment and monitoring the progress
- Process Improvement suggestions & improve quality of deliverables
- Participation in Technical & Management Reviews
- Effective resource utilization, optimization
- Participation in Customer communication reviews
- Provide Couching and Periodic feedback to the reports
- Ability to prepare the project plan, monitor and deliver on time.
- Thorough understanding of Risk Management Plan
- Build SME through cross-functional training
- Interaction with multiple locations
- Identify trainings, Knowledge Transfer and track the training for completeness
- Action plan and execution for the feedback received from customer

Tools/ Techniques
- Ability to identify new tools and techniques to improve the productivity and quality
- Thorough understanding about Requirement Management tools, Ticket tracking tools, Change Management tools etc.

Functional Disciplines:
IOT & Rerating
- Detailed knowledge of IOT check and rerating services and processes in order to perform quality 1st Level analysis of customer Incident tickets related to IOT check.

TADIG
- Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roaming

CHS:

- Detailed knowledge of CHS required for checking file status and reports to provide quality Level 1 support to customer SR and Incident ticket requests.

TAP/RAP:

- Good ability to analyse RAP/Tap files received from other Data Clearing Houses (DCH) to understand requests received customers and interact with Level-2 production teams to provide quality solutions and response to customers.

AA14/R21:

- Understand changes in AA14 and IR21.Handling DCH or FCH Changes b/w any DCH

BCC:
Job Requirements:

- technical customer support, problem management,
- Bachelor degree - preferably in commerce or computer science, electronics or telecommunication - or equivalent work experience
- Knowledge on one or more operating systems.
- Knowledge on one or more Service Ticketing Systems
- Prior experience in Technical Service industry will be an added advantage
- Responsible for dealing with International/Domestic Clients
- Prior experience in Telecom Operations will be an added advantage
- 24/7/365 Customer support and willing to work in shifts, if required

Knowledge Requirements
- Working knowledge on UNIX,WINDOWS, and SQL
- Experience in producing operational and procedural documentation to a high standard
- Skilled with standard SQL
- Knowledge on ticketing tools i.e. Remedy etc.
- At least 3 years of good experience in Unix environment and SQL commands
- Strong on experience in file operations
- Hands on experience and knowledge on system processes
- Ability to communicate status updates to project team and management
- Ability to work independently as well as Team
- Good communication ski



  • San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support **Job Description**: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our...


  • San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support Seniority Level: Associate **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source...


  • San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next Sr Site Operations Engineer (60) Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: **Our Requirement**: - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent...

  • Operations Engineer

    hace 4 días


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Encora A tiempo completo

    **Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a **_Senior EDI Operations Engineer (6807)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers'...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Business Area:SupportSeniority Level:AssociateJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community,...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...

  • Sr. Operations Engineer

    hace 4 semanas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica S&B Technical Products A tiempo completo

    **Position Title**:Lean Manufacturing Engineer **Report to**:VP of Operations and General Manager **Classification**: Exempt - Salary **Status**: Regular Full-Time **Location**: San Jose, Costa Rica This job is located at Terramix, S.A, a Hultec Company in San Jose, Costa Rica. All resumes must be in English for consideration. **Job Summary** We are...


  • San José, Costa Rica Splunk A tiempo completo

    Join us as we pursue our innovative new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....

  • Operations Engineer

    hace 3 semanas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Process Engineer

    hace 2 semanas


    San José, Costa Rica Equifax A tiempo completo

    As a Process Engineer, you will conduct root cause analyses and mapping for improving processes. Perform Data analysis, and provide preventative corrective recommendations to improve quality across regulated operations. Utilize different techniques for process improvement to reach the root cause and work with other team members in other businesses to find...


  • San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    Join us as we pursue our innovative new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....


  • San José, Costa Rica Zuora A tiempo completo

    **Company Overview** At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses...


  • San José, Costa Rica Zuora A tiempo completo

    **Company Overview** At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses...

  • Sr Operations Engineer

    hace 2 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Join us as we pursue our innovative new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn...

  • Sr Operations Engineer

    hace 2 semanas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica cloudpay A tiempo completo

    CloudPay is a company that has been growing at 30% for five years straight; we find ourselves at an inflexion point in our technology stacks and IT organisational structure. CloudPays engineering teams build very sophisticated software using open-source technologies with the majority being in Java. We operate out of AWS. Our systems engineers play a crucial...

  • Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Fragomen A tiempo completo

    Job DescriptionFragomen, an AMLaw 100 Firm and the leading global immigration services provider, is seeking a Software Engineer to join our Development Operations team. The Software Engineer will perform support focused development consisting of SQL / Database development, backend development in C# and some VB.Net, as well as frontend development in Angular...