Process Engineer, Poe Operations Tools

hace 1 semana


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor’s degree in Engineering, Computer Science, Mathematics, Business, Economics or Finance.
- 3+ years’ experience in similar role (process development, product design, business process improvement)
- Passion for technology and Machine Learning
- Proven experience of effectively owning and building processes in ambiguous environment.
- Excellent written and verbal communication skills and a proven ability to influence others.
- Ability to utilize exceptional problem-solving skills to solve for technical challenges.
- Strong verbal and written communication skills
- Analytical, resourceful, customer-focused, with ability to innovate.

Job summary
Are you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.

As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Perfect Order Experience(POE) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.

Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions

About the team
- MBA
- Ability to work independently with mínimal direction in a fast-paced environment Experience developing operational processes and process improvement Experience working in a fraud or risk detection organization
- Familiarity with AWS technology related to contact automation and technical support



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