Representative, Product Support

hace 7 días

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be encouraged. You will have the opportunity to advance your Support career in a fast changing and growing industry.

**Your Area of Focus**:

- Provide outstanding customer support to our clients with their Tebra products and services and troubleshoot their technical difficulties
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image for Tebra to customers by cheerfully assisting customers with problems.
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve Tebra's product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients

**Your Professional Qualifications**:

- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 2+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Shortel, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.
- Amazing telephone presence and LOVE of talking on the phone. Yes, love since this is where you will spend the majority of your day.
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too.
- Proven results in your ability to research/test complex issues (we want to know how you achieved this)
- Open to learning new things.
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you.
- Experience in a software company. Or healthcare. Or health insurance (Nice to have)

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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