Community Manager Senior

hace 6 meses


Santa Ana, Costa Rica Baum Digital A tiempo completo

Descripción de la empresa

Baum Digital, es una agencia digital totalmente integrada, dedicada a potenciar las marcas de nuestros clientes mediante la implementación de múltiples herramientas digitales hechas a la medida. Algunos de nuestros servicios son: desarrollo de sitios web, administración de redes sociales, desarrollo de aplicaciones móviles, desarrollo de planes de medios digitales y diseño gráfico.

Contamos con más de 15 años de experiência con trabajos para más de 700 clientes regionales y locales.

Somos un equipo de 30 jóvenes profesionales multidisciplinarios y estamos localizados en Pozos de Santa Ana.

Descripción del empleo

Se trata de un/a profesional ágil, ordenado, creativo y analítico, apasionado por el entorno digital. En esta posición, desempeñará un papel clave en la gestión eficiente de proyectos y garantizará la satisfacción del cliente. Dentro de sus responsabilidades se encuentra:
**Sistema de gestión**: Coordinación de tráfico equipo/cliente para garantizar una comunicación fluida y eficiente entre ambas partes. Será responsable de asegurar el cumplimiento de los plazos establecidos y la correcta asignación de recursos.

**Atención al cliente**: Mantendrá un enfoque operativo según el día a día de las gestiones del equipo, para brindar un servicio excepcional a nuestros clientes. Resolverá consultas y garantizará que se cumplan las expectativas del cliente de manera eficaz.

**Estrategia Digital**: Participará activamente en el desarrollo, implementación y optimización de las estrategias digitales de nuestros clientes. Colaborará estrechamente con el equipo para lograr resultados exitosos y cumplir con los objetivos establecidos.

**Revisión y gestión de activos digitales**: Será responsable de supervisar y gestionar los activos propios y de nuestros clientes. Asegurará que los activos estén actualizados, organizados y disponibles para su uso según sea necesario.

**Cotizaciones y/o solicitudes especiales**:Preparará cotizaciones para proyectos y atenderá solicitudes especiales de los clientes, garantizando una atención oportuna y precisa.

**Planning objetivo de contenido**: Participará en la planificación estratégica de los objetivos de contenido, definiendo los temas, formatos y enfoques adecuados para lograr los resultados deseados.

**Creador de contenido**:En algunos casos, asumirá la responsabilidad directa de la creación de contenido, asegurando que se cumplan los requisitos específicos establecidos por cada cuenta.

**Revisión de contenido**: Realizará revisiones exhaustivas de contenido, garantizando la calidad y coherencia de los textos y elementos gráficos, según las directrices establecidas. Corregirá errores gramaticales y mejorará la redacción para garantizar la calidad de los entregables a su cargo.

**Reporting**:Colaborará con el equipo de creadores de contenido en la elaboración de informes periódicos para nuestros clientes. Estos informes detallarán los resultados obtenidos, las métricas clave y las recomendaciones para mejorar el rendimiento.

**Supervisión de producciones**:Podrá supervisar la producción de contenido audiovisual, asegurando que cumpla con los estándares de calidad establecidos y que se ajuste a las necesidades y expectativas del cliente.

**Pauta**: Participará en la creación y gestión de la pauta publicitaria, asegurándose de que se alinee con la estrategia general y los objetivos de los clientes.

**Monitoreo de comunidades / Programación de contenido**:Supervisará y participará en el monitoreo de comunidades digitales de sus clientes asignados, y además, programará el contenido creado.

**La posición incluye como beneficios**:

- Plan médico con Medismart
- Medio día libre al mes, bajo resultados de rendimiento.
- Día del cumpleaños libre.
- Bono anual de mantenimiento de equipo de cómputo.
- Beneficio estudiantil con flexibilidad horaria.

**Requisitos**:

- Bachillerato o Licenciatura en Publicidad, Mercadeo o carreras afines.
- Experiência mínima de 5 años en publicidad, creación de contenido, marketing digital o áreas afines.
- Experiência comprobada en gestión de proyectos y atención al cliente, preferiblemente con conocimientos en la herramienta Monday.
- Conocimiento en Facebook Ads, Google Ads, LinkedIn Ads y Google Analytics.
- Manejo de paquete Office

Información adicional
**Aptitudes**
- Excelente comunicación oral y escrita.
- Habilidades analíticas y organizativas.
- Trabajo en equipo.
- Pensamiento de resolución de problemas.

**PLUSES**:

- Manejo de idioma inglés.
- Certificaciones de marketing digital, Facebook Blueprint o similares.

**Incluir pretensión salarial**

**Cargar CV & Carpeta Profesional



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