Business Process Improvement Manager

hace 1 semana


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The Senior Manager, GBS Process Owner will play a key leadership role in defining and driving end-to-end efficient process design efforts across the Order to Cash workstream. This role owns and drives the Business Relationship framework, collaborating with Division leaders, finance leads, Commercial Leadership, and other Business Leaders whose processes are being served by the BPO.

Key Responsibilities:

  • Responsible for driving successful delivery of O2C outsourcing services and representing the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.
  • Drives accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams.
  • Drives standardization of process and delivery method across ~24 sites that the BPO provider is supporting.

This manager will also be responsible for

  1. S Supports the existing design and future improvements of Enabling Technology through business and technology partner engagement while standardizing technology and where feasible, processes across business platforms
  2. S Supports the collection processes within the Global Business Services group that drives cash flow initiatives (including but not limited to integrating a credit policy and internal reporting capabilities of the O2C teams)

Skills Required:

- 10/12 years of dynamic work experience in finance, accounting with 3-5 years within a Shared Service structure process
- "Roll up your sleeves" and can-do demeanor, upbeat, forward-thinking leader with strong ability to multi-task & collaborate.
- Excellent business insight - making the right calls at the right time
- Focuses on the big picture, and is able to drill into the detail and understand the impact.
- Understands how the business works and the upstream and downstream activities that impact and are impacted by Finance
- Able to partner with key technology collaborators and external vendors on large technology implementations.



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