Latam Meet Operations Analyst

hace 2 semanas

San José, Costa Rica Pfizer A tiempo completo

Why Patients Need You

Your contribution will allow Latin American markets to keep working on medical, scientific, and philanthropic initiatives in compliance with MAPP policy to bring breakthroughs that change patient's lives.

What You Will Achieve

Your work will help Pfizer complying with applicable anti-bribery and anti-corruption internal policy and address bribery and corruption risks in our interactions with healthcare professionals, medical associations, and other business parties, contributing to our culture of ethics and integrity.

How You Will Achieve It
- Reviewing MAPP Navigator transactions ensuring compliance with MAPP policy as well and Country Annexes, Country Profiles and other policies related in a 5 days’ time frame.
- Ensure all information is properly documented in MAPP Navigator, Ariba, Aravo, Reltio and any other system needed according to the stablished process.
- Keeping an assertive, professional, and respectful communication with colleagues from different hierarchies (GBS colleagues, MAPP colleagues, Initiators, Product Leads, Category Leads, Medical Directors, Compliance Leads, Legal Department, Finance and Country Managers).
- Proactively following up on invitation letters, contracts, and funding confirmation letters with colleague markets to ensure completion 10 days before event date.
- Reconciling transactions ensuring all documentation required is properly registered on MAPP Navigator in a 10 SLA
- Supporting market colleagues on process, policy and system inquires as well as user access and requests.
- Supporting market colleagues on system issues troubleshooting transactions, creating tickets, and following up with our technical team.
- Creating creative and interactive training material for new users as well as to refresh processes and key concepts among experienced users.
- Completing upcoming events, payments, and reconciliation status reports.
- Supporting all logistics processes related to events.
- Participating on team activities to keep the JOY and celebrate our EXCELLENCE and COURAGE.

**Qualifications**:
Must-Have
- Team player
- Detail oriented
- Compliance oriented
- Able to learn and adapt fast
- Excellent customer service skills
- Excellent reading comprehension
- Fluent in Spanish, English and Portuguese (Portuguese is a must)
- Bachelor's Degree (or equivalent experience)
- Strong communication and interpersonal skills
- Good handling of Outlook, Excel, and Power Point
- Ability to work on own initiative with limited oversight
- Ability to work under pressure handling several activities at once
- Able to work on an ambiguity and fast paced change environment
- Good organizational skills to coordinate and manage multiple priorities
- High level of self-motivation, energy, and flexibility with a “can do” attitude

Nice-to-Have
- Understanding of MAPP/FCPA terms
- Understanding of compliance controls
- Knowledge on Ariba (to create payments)
- Knowledge on MDGS (to read vendor master data)
- Knowledge on SAP (to investigate failed payments)
- Knowledge on Logistics and Cvent

This is an entry level position for the MAPP Center department.

On this position it is required to work from home 3 days and from the office 2 days a week (more days could be required based on business needs) therefore it is required for the selected colleague to live in Costa Rica and being able to come to the office.

Relocation expenses are not covered on this position.

Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Finance & Accounting

  • Latam Meet Operations Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Latin America (LATAM) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.This Analyst will demonstrate accountability and integrity in the face of...

  • Latam Meet Operations Analyst

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Latin America (LATAM) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks. This Analyst will demonstrate accountability and integrity in the face of...

  • Latam Meet Operations Analyst

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Latin America (LATAM) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks. This Analyst will demonstrate accountability and integrity in the face of...

  • Latam Speaker Program

    hace 2 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Analyst for LATAM is responsible for supporting the Regional Process Integration & Controls Sr Manager in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This senior...

  • Latam Service Ambassador Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Service Ambassador Analyst is responsible for providing a best-in-class customer experience for Meetings, External Engagements, & Travel (MEET) customers through seamless customer interaction and support. This role will contribute to the flawless delivery of MEET services across LATAM and will report to the Regional MEET Service Ambassador...

  • Meet Analyst

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The United States (US) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion of quality and compliance checks. This Analyst will demonstrate accountability and integrity in the face of...

  • Meet Analyst

    hace 1 mes

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The United States (US) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion of quality and compliance checks. This Analyst will demonstrate accountability and integrity in the face of...

  • Meet Senior Analyst

    hace 4 semanas

    San José, Costa Rica Pfizer A tiempo completo

    The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial colleagues as needed. Additionally, the Senior Analyst will create digital contracts...

  • Latam Process

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling and...

  • Meet Senior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial colleagues as needed. Additionally, the Senior Analyst will create digital contracts...

  • Latam Process

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling...

  • Latam Service Ambassador Analyst

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Service Ambassador Analyst is responsible for providing a best-in-class customer experience for Meetings, External Engagements, & Travel (MEET) customers through seamless customer interaction and support. This role will contribute to the flawless delivery of MEET services across LATAM and will report to the Regional MEET Service Ambassador...

  • Meet Us Senior Payment Analyst

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    MEET US Senior Payment Analyst Position Description The Meetings, External Engagements, & Travel (MEET) Senior Payment Analyst position is responsible for processing and ensuring the compliance of all MEET payments for the US market. The Senior Payment Analyst will review transaction details for compliance and follow up with different stakeholders as...

  • Latam Payroll Supervisor

    hace 1 mes

    San José, Costa Rica cloudpay A tiempo completo

    The person in this position will supervise the LATAM team to ensure the accuracy of payroll and payroll-related information for our LATAM Customers and for internal & SSAE 16 audits, in addition to processing payrolls in accordance with all established statutory requirements and internal processes. Excellent customer service skills, the ability to resolve...

  • Latam Payroll Supervisor

    hace 3 semanas

    San José, San José, Costa Rica cloudpay A tiempo completo

    The person in this position will supervise the LATAM team to ensure the accuracy of payroll and payroll-related information for our LATAM Customers and for internal & SSAE 16 audits, in addition to processing payrolls in accordance with all established statutory requirements and internal processes. Excellent customer service skills, the ability to resolve...

  • Latam Process Integration and Controls Manager

    hace 3 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Process Integration & Controls Manager is responsible for the implementation of MEET processes and for overseeing adherence to processes and policies within LATAM. This role will be responsible for ensuring that all transactions within LATAM are managed to the highest compliance standards and...

  • Latam Process Integration and Controls Manager

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process Integration & Controls Manager is responsible for the implementation of MEET processes and for overseeing adherence to processes and policies within LATAM.This role will be responsible for ensuring that all transactions within LATAM are managed to the highest compliance standards and...

  • Senior Manager, Latam Speaker Program

    hace 2 semanas

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Manager for LATAM is responsible for supporting the Global PI&C and Speaker Programs Director in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This Sr Manager will...

  • Meet Team Lead

    hace 5 días

    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions. This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally...

  • Head of People Operations

    hace 3 semanas

    San José, Costa Rica Uber A tiempo completo

    **About the Team**: The People Operations team is responsible for building and scaling the operations infrastructure, upon which Uber's employee experience and people processes can scale. We care deeply about ensuring the most effective experience for our employees, in alignment with the larger business and organizational strategy. Our team is a mix of...