Lending Operations Associate

hace 1 semana

San José, Costa Rica Root Capital A tiempo completo

**Reports To**: Director, Lending Operations

**Job Type**: Full-time, exempt
**Region**: Central America & Mexico - United States
**Location**: San Jose, Costa Rica or Cambridge, MA, USA
**Start Date**: Immediate

Summary

Mission & History of Root Capital

Root Capital is a nonprofit whose mission is to grow rural prosperity and build the resilience of farming families around the world. We support the growth of agricultural enterprises so they can transform rural communities. These businesses purchase crops such as coffee, cocoa, or grains from smallholder farmers. With growth, they become engines of impact that can raise incomes, create jobs for the next generation of leaders, level the playing field for women, and take urgent action against climate change.

We supply these businesses with vital credit and capacity building to foster their growth and resilience. We work in hard-to-serve communities where others don’t. To date, we’ve distributed $1.6 billion to improve the lives of over 10 million people in farming families. Headquartered in Cambridge, Massachusetts, Root Capital currently has associated offices in Costa Rica, Mexico, Nicaragua, Colombia, Peru, Ghana, and Kenya.

**Responsibilities**:
Resource Maintenance & Organization (50%)

Maintain system resources, including adding new instructions and screenshots to system user manual and guides, to reflect system updates and improvements.
Perform administrative duties related to publishing policies and procedures, and related guidelines and resources in support of the Risk Management Department.
Support development and organization of in-house credit training material.
Maintain Lending Intranet portal, including posting resources, organizing layout and navigation, and keeping links up to date in close coordination with Lending Operations Officer.

System Administration Support (25%)

Field and monitor user support requests, coordinating responses.
Participate in system testing for regular releases and new system features in support of Lending Operations Officer.
Support with data review and clean-up in connection with system implementations.
Periodically monitor data quality, following up with relevant credit and risk management staff as needed.
Support set-up and quality monitoring of electronic credit files.
Support with regular data entry into Salesforce, other systems in support of Credit Administration Department.

General Administrative Support (25%)

Support management of regularly scheduled Risk Management team meetings as needed, taking minutes and coordinating scheduling and interpretation services.
Coordinate execution and shipping of documents via FedEx and DHL, related document filing and management.
Coordinate mailing and tracking of lender and borrower account statements to third party lenders, in support of Credit Administration Officers.
Coordinate payment of invoices and reconciliation of departmental monthly credit card expenses.
Provide administrative support for search and hiring process of third party resources (ex: attorneys, appraisers), in close coordination with Credit Administration Officers.
Field and respond to requests for credit reports, in support of the Credit Administration and Counterparty Risk Management teams.

Perform other relevant duties as assigned.

Skills and Experience
Interest in and understanding of policy, procedure, and data management best practices
Strong technology skills, especially with Google platform (e.g., Gmail, Drive), Microsoft (e.g. Office suite, SharePoint) and databases (e.g., Salesforce)
Self-motivated to independently learn new systems and technology
Ability to demonstrate to others how to use technology, and patience working with users at varying levels of technological ability
Strong written and oral communication skills, including ability to clearly articulate instructions for how to use tools, systems, etc.
Strong organization skills with ability to follow up on pending items and to accomplish multiple tasks within agreed upon time-frames through effective prioritization of duties
Attention to detail a must
Comfortable working with primarily remote colleagues in multiple geographies and time zones.
Fluency in written and spoken Spanish strongly preferred, intermediate level required
Commitment to Root Capital’s mission.
Salary

Commensurate with experience.

Applications

Root Capital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, ancestry, active military or veteran status, age, physical or mental disability, medical condition, pregnancy (which includes pregnancy, childbirth, medical conditions related to pregnancy and childbirth, and breastfeeding and expressing breast milk), sexual orientation, gender, gender identity, gender expression, genetic information, or any other characteristic protected by law. Root Capital is committed to creating a dynamic work en

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