Lead Generation and Call Center Specialist

hace 6 meses


San José, Costa Rica Straumann Group A tiempo completo

**Position Summary**

**Straumann CareStack** is an award-winning cloud-based practice management software trusted by **over 1,500 dental practices** to streamline their operations.

**Responsibilities**:

- Lead Generation:

- Utilize a diverse range of channels, including online research, social media platforms, and industry databases, to identify potential leads.
- Develop and implement robust lead generation strategies to expand our client base.
- Collaborate closely with marketing and sales teams to optimize lead generation efforts and achieve organizational targets.
- Prospecting and Qualification:

- Conduct outbound calls to engage leads and assess their fit based on predetermined criteria.
- Gather relevant information about prospects’ needs, pain points, and decision-making processes.
- Maintain meticulous records of lead interactions within our Customer Relationship Management (CRM) system.
- Relationship Building:

- Cultivate rapport and establish meaningful connections with prospects through effective communication and active listening.
- Educate prospects about our suite of products and services, addressing any inquiries or concerns they may have.
- Implement strategic follow-up procedures to maintain engagement and guide leads through the sales pipeline.
- Sales Support:

- Collaborate seamlessly with our sales team to schedule appointments, product demonstrations, or meetings with qualified leads.
- Provide valuable insights and feedback derived from prospect interactions, contributing to the refinement of sales strategies and messaging.
- Assist in creating and enhancing scripts, templates, and sales collateral for outbound communication.
- Performance Tracking and Reporting:

- Monitor and analyze key performance metrics, including call volume, lead conversion rates, and overall effectiveness.
- Use data-driven insights to enhance performance, celebrate successes, and address areas for improvement.

**Minimum Qualifications**
- Exceptional verbal and written communication skills
- Proven experience in lead generation, prospecting, or related roles.
- Familiarity with CRM systems and meticulous record-keeping.
- Ability to build strong relationships and engage effectively with diverse audiences.
- Analytical mindset with a keen eye for performance metrics.

**Preferred Qualifications**
- Fluency in English language (spoken & written)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Heredia || Costa Rica : Alajuela || Costa Rica : Cartago || Costa Rica : Guanacaste || Costa Rica : Limón || Costa Rica : Puntarenas || Costa Rica : San José

**Travel Percentage**:0 - 10%

**Requisition ID**:12701



  • San Jose, Barrio Aranjuez, Costa Rica Costa Rica's Call Center A tiempo completo

    About Us: Costa Rica's Call Center is a dynamic and supportive team environment where your ideas are valued and growth opportunities abound.Job Summary: We're looking for enthusiastic individuals to join our sales team as Lead Generation Specialists. As a Lead Generation Specialist, you will be responsible for generating leads and providing exceptional...


  • San Jose, Barrio Aranjuez, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking a talented and enthusiastic Lead Generation Agent to join our dynamic sales team at Costa Rica's Call Center.About UsOur company is dedicated to providing exceptional customer service and building strong relationships with our clients. We offer a supportive team culture, ongoing training sessions, and opportunities for growth and...

  • Sales Representative

    hace 4 semanas


    San Jose, Barrio Aranjuez, Costa Rica Costa Rica's Call Center A tiempo completo

    We're seeking a highly motivated Sales Representative to join our team at Costa Rica's Call Center. As a Lead Generation expert, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.About the RoleAs a Sales Representative, you will be responsible for generating new business opportunities and building strong...

  • Lead Generation

    hace 4 semanas


    San Jose, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Our Team! We're Hiring Lead Gen Agents! Are you passionate about Lead Gen and exceptional customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our sales team at Costa Rica’s Call Center Perks and Benefits • Positive Work Environment: Enjoy a supportive team culture where your ideas are...


  • San José, Costa Rica NETCOM Business Contact Center A tiempo completo

    - Bachiller en educación media. - 6+ meses de experiencia en un entorno de call center: manejo de redes sociales, chat, correos electrónicos y atención de llamadas. - Disponibilidad para trabajar horarios rotativos La información proveída será utilizada por NETCOM para asuntos estrictamente relacionados con las distintas etapas de nuestro proceso de...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Costa Rica's Call Center. The ideal candidate will have a strong passion for delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment.About the RoleThis is a fantastic opportunity for individuals who enjoy working in a supportive team...


  • San José, San José, Costa Rica NETCOM Business Contact Center A tiempo completo

    Descripción del EmpleoEn NETCOM Business Contact Center, estamos buscando a un profesional para atender llamadas telefónicas entrantes para uno de nuestros clientes.Requisitos IndispensablesDisponibilidad inmediataTítulo de bachillerato (obligatorio)Disponibilidad para trasladarse a San Pedro y ZapoteExperiencia en call center o servicio al cliente...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking enthusiastic individuals to join our customer service team at Costa Rica's Call Center. As a Customer Service and Support Associate, you will be responsible for providing exceptional customer experiences through various communication channels.Our ideal candidate is passionate about delivering top-notch customer service, has strong verbal and...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Job Title: Sales and Customer Service RepresentativeWe are seeking a skilled Sales and Customer Service Representative to join our team at Costa Rica's Call Center. This role involves engaging with customers, building relationships, and driving sales growth while providing exceptional customer service.About UsCosta Rica's Call Center is a leading provider of...

  • Agente de Call Center

    hace 2 meses


    San José, Costa Rica NETCOM Business Contact Center A tiempo completo

    Indispensable *Disponibilidad inmediata *Tener 6 meses de experiencia en call center (experiencia comprobable) *Tener título de bachillerato *Facilidad de trasladarse a San José y San Pedro Deseable *inglés B1+ *Título Inglés Especializado para Servicio a la Clientela en Centros de Servicios (INA) *Título Ejecutivo en Servicio al Cliente (INA)...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Supervisor Call Center

    hace 6 meses


    San José, Costa Rica Krediya A tiempo completo

    **Quienes somos...** Krediya, somos una Fintech especializada en la originación de créditos alternativos, cuenta con presencia en 5 países a nível Latinoamérica como lo es: Panamá, Colombia, Guatemala, Costa Rica, México y El salvador con proyectos nuevos. **¡El proyecto!** Estamos buscando un **Supervisor Call Center** altamente motivado para...


  • San José, Costa Rica Iceberg Health Injury A tiempo completo

    The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties - Maintain...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Role at Costa Rica's Call CenterWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    Se solicita un profesional con experiencia en Call Center para ocupar el cargo de Supervisor de Call Center - Nocturno en Johnson Controls.ResponsabilidadesSupervisar actividades de monitoreo del Call Center.Control y manejo de personal, generación de informes y manejo de KPI.Control de incidencias y disponibilidad de trabajar de 10 pm a 6 am.Disponibilidad...


  • San José, San José, Costa Rica Krediya A tiempo completo

    Buscamos a un lider de alto nivel para dirigir y supervisar las operaciones diarias del Call Center de KrediYa. La misión es garantizar un servicio de atención al cliente eficiente y de alta calidad, motivando y liderando al equipo de agentes para alcanzar y superar los objetivos de rendimiento y satisfacción del cliente.**Responsabilidades del...


  • San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. We are hiring new Call Center Representatives! This is a permanent position with a flexible schedule. Choose the amount of hours you work after...


  • San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. We are hiring new Call Center Representatives! This is a temporary position with a flexible schedule from August to the end of December. Flexible...

  • Agente de Call Center

    hace 2 meses


    San José, Costa Rica NETCOM Business Contact Center A tiempo completo

    Descripción del empleo Atención de llamadas telefónica entrantes para uno de nuestros clientes. Requisitos indispensables Disponibilidad inmediata Título de bachillerato (obligatorio) Disponibilidad para trasladarse a San Pedro y Zapote Experiencia en call center o servicio al cliente mínimo 6 meses (experiencia comprobable) Requisitos...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Costa Rica's Call Center Team as a Sales ProfessionalWe are seeking a sales professional to represent Costa Rica's Call Center in a dynamic sales environment. The ideal candidate will have a strong sales background, excellent communication skills, and the ability to work in a fast-paced team environment.Responsibilities:Sell products and services to...