Workforce Management Professional

hace 4 días

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

Responsibilities include but are not limited to:

- Minimizing Bench and monitoring staff availability.
- Facilitating bench management calls with consultants and service area leaders.
- Validating assigned new hires are fully registered in a timely manner.
- Creating and maintaining demand data quality as demand moves thru fulfillment process.
- Working closely with consultants to understand their skill sets and career goals.
- Minimizing hours leakage, parked hours to billable and chargeable hours.
- Managing data quality including hours plan, available date, JR/S.
- Strictly ensuring timely and accurate available dates, roll-off and assignment data.

**Required Technical and Professional Expertise**
- Strong attention to detail and follow through skills
- Advanced Excel functional knowledge. Experience maintaining and organizing data, using Pivot Tables, V Look Ups and Macros.
- Strong communication skills (both written and verbal; ability to communicate at Executive level; ability to lead meetings with broad audience from of all levels)
- High level of negotiation skills and stakeholder management; strong relationship management skills.
- Able to multi-task and handle multiple priorities
- Ability to review and vet resumes for basic requirements; strong understanding of written English language

**Preferred Technical and Professional Expertise**
- Demonstrated ability to use critical and strategic thinking to resolve discrepancies, gaps and maintain high data quality standards.
- Generic understanding of technology and ability to learn new technology.
- Experience recruiting technical profiles.
- Project Management/Scrum Master background.
- Consulting experience on talent assessment and strategic workforce management.

**About Business Unit**

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair empl

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