Workforce Management Support

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

The Enterprise Workforce Management team is responsible for leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed. - 5+ years of experience in Capacity/Workforce management roles in for large scale operations. - 3+ years of experience as...

**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

**About the Role**: **Your Area of Focus**: - Monitor and analyze real-time metrics, including call volume, agent adherence, and service level targets. - Proactively respond to fluctuations in call volume and make dynamic decisions to maintain optimal service levels. - Monitor agent adherence to schedules and make real-time adjustments to ensure optimal...

**Objective**: To assist with short and mid-range planning based on continuous analysis of forecasted requirements, trends, staffing variables and real time performance of operations based on workforce management principles for the contact center. The WFM 1 position must determine alternative plans to successfully meet key performance indicators (KPIs)...

Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...

Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....

Part of Workforce solutions, the Support Services business is a major pilar of Lifecyle Services, focus on driving significant margin for PC business. The main responsibility of this worldwide team is to drive, animate the life cycle of the HP Personal System Services portfolio and enable new area of business growth., across the globe. This position is a...

The Business Associate is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee...

Case Management Analyst The LSEG Due Diligence team employs more than 470 people around the world in centres in Panama, China, India, Malaysia, Jordan, and Poland. We provide our customers with research and business insights that enable them to handle reputational and legal risks to make conscious business decisions. Our clients look to us to provide...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

Business & Travel Shared Services (BTSS) forms part of the Citigroup Shared Services (CSS) organization, which in turn sits within the broader Citigroup Enterprise & Operations Technology division (EO&T). BTSS LATAM (including Mexico) provides the day-to-day operations and vendor management from the following core services across 18 countries for all of...

**Job Description: Service Desk Manager (Service Support) for Service Desk Germany** We are looking for a passionate leader who, in their role as a Service Desk Manager Service Support (SDMS), will be responsible to ensure the standardization and global alignment of the Regional Specialists team with the Global Service Leads. You and your team of Regional...

Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

**_ Responsibilities: _** - Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts. - Conducts and reviews moderately complex business analysis. - Resolves operational issues, which may require collaboration with cross organizational teams, in support of...

**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

Inventory management InternshipGlobal Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality...

**About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Tebra Customer Support team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support goals...