Marketing Operations Analyst

hace 2 semanas

Heredia, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life in the digital age by preventing successful cyberattacks. It’s not a small goal. It isn’t simple either, but we aren’t in this for the easy answer. As a company with a foundation in challenging the way things are done, we’re looking for innovators with a dedication to best. In return, your career will have a tangible impact - one that's working toward technology that affects every level of society.

Our mission doesn’t happen by treading softly - no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed - intentionally - to stay ahead of the world’s next cyberthreat.

**Job Description**:
**Your Career**

**Your Impact**
- Own and manage Lead Assignment tool, required for lead routing & assignment, new logic builds, notifications, new functionality, and integrations.
- Gather and define requirements, write user stories, manage UAT, track project milestones, and drive change management.
- Establish communication cadence and framework to keep business and IT stakeholders informed of project status and business impact.
- Monitor, audit, and troubleshoot the integration of Salesforce with marketing automation tools (Marketo) and Sales Enablement tools (Outreach, Drift, Demandbase) with an emphasis on streamlining data movement between systems.
- Train stakeholders, scale regional demand gen hubs, evangelize the usage of tools to drive business efficiencies.
- Document business processes and identify opportunities for automation and improvements.
- Manage and analyze intake requests/tickets to resolve and recommend long term solutions.
- Work in close collaboration with cross-functional business stakeholders (Marketing/Sales/Finance/Legal) to evolve existing platforms and processes.

**Qualifications**:
**Your Experience**
- Bachelor’s degree in business or marketing (or related field).
- 3-5+ years experience in marketing operations at a B2B company; enterprise experience preferred.
- 2+ years in Salesforce or CRM knowledge is required. Admin experience is a plus.
- Detail-oriented with experience implementing and working in complex environments with multiple integrated platforms and processes
- Ability to take large amounts of data to formulate a “story” and make recommendations for improvements.
- Diplomatic approach in resolving conflicts by taking an open communication style, customer-centric, service-minded, positive, win-win approach.
- Ability to translate complex technical solutions into a business-friendly narrative.
- Ability to work independently on simultaneous projects. Comfortable in high pressure situations.
- Excellent organizational, project management, and collaboration skills.
- Prior experience with process documentation and process automation is a plus.

Additional Information
**The Team**

Our marketing team has an opportunity like no other industry: high impact work and the chance to change the future of digital security. We are the front line in providing an accurate and transparent framework that validates and prioritizes Marketing Response for efficient Sales Follow-up and feedback. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.

**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks **page** and our diversity **website**.

All your information will be kept confidential according to EEO guidelines.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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