Security Operations Analyst

hace 1 día

Heredia, Costa Rica TTEC A tiempo completo

Security Operations Analyst - Remote, Costa Rica

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, Marketing, or one of our Human Capital team members, we help to guide and simplify TTEC 's business processes and operations.

**About TTEC**

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

The **Security Operations Analyst** will manage, maintain, and monitor ttec security solutions and provide Tier-1 Support and Security Incident Management.

The Security Operations Analyst will perform a variety of security duties and will ensure they are fulfilled in a timely, co-operative and professional manner. The Security Operations Center (SOC) will interact frequently with Information Security, and other members of the technical teams at TeleTech, so it is important to communicate clearly and concisely. Additionally, the SOC will work very closely with the IT Operations and Engineering teams, so will need to bring or develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along with the ability to multi-task and prioritize work appropriately.

The SOC will be providing 24x7 security operations monitoring and support for the ttec core network and services. The SOC must have a solid understanding of ttec's products and processes; SOC Analysts must be eager and quick to learn, be clear communicators and must be able to use their initiative and analytical skills to tackle a broad range of problems.

**Duties**:

- Monitor security tools (Intrusion Detection Systems, Intrusion Prevention Systems, Anti-Malware, Firewalls, Centralized Logging system, Security Information and Event Management tools)
- Identify current and potential problem areas, escalating and responding as appropriate
- Monitor several industry sources for threat information and information security risks and recommends risk mitigation strategies
- Perform vulnerability scanning, analysis, notification, and follow-up
- Monitor Global Information Security Mailbox and route requests and questions appropriately

**Requirements**:

- Knowledge of information security principles, concepts, practices
- Knowledge of networks and operating systems
- Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues
- Ability to assess risk factors and advise on vulnerability of attack from a variety of sources
- Ability to ensure coordination and/or collaboration on security activities
- Strong analytical skills and able to collate and interpret data from various sources
- Ability to assess and prioritize faults and respond or escalate accordingly
- Beneficial experience includes:

- Security incident detection, response, remediation
- Cyber threat and vulnerability analysis and remediation
- Assessing and remediating Microsoft enterprise vulnerabilities
- Security metrics development and management
- CIRT/CERT experience
- Experience with any Vulnerability Scanner (nessus experience ideal)

**Preferred**:

- Security Certifications, such as: CCNA Security, CCNP Security
- Experience with trouble ticketing systems

**Education and experience**:
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

**Lead Everyday**w**Do the Right Thing**w**Reach for Amazing**w**Seek First to Understand**w**Act as One**w**Live life Passionately**.

**Primary Location**: : CR-Costa Rica-Heredia
**Job**: : Information Technology

  • Cyber Security Operations Analyst Intermediate

    hace 6 días

    Heredia, Costa Rica Equifax A tiempo completo

    **Cyber Security Operations Analyst** As a Security Operation Center Analyst, you will be required to respond to security incidents, create and maintain documentation and participate in security investigations. You will be able to work with various teams across the organization and around the world and will need to support the Security Operations Center...

  • Senior Security Operations Analyst

    hace 2 semanas

    Heredia, Costa Rica Encora A tiempo completo

    This is an exciting time for our Information Security team. In this position you will be an integral part of a developing enterprise Information Security Program. Your focus will be on security threat identification and incident escalation activities, as well as working with engineers to design and implement more effective security monitoring solutions. As a...

  • Cyber Security Operations Analyst

    hace 7 días

    Heredia, Costa Rica Equifax A tiempo completo

    _As a SOC analyst, you will be required to respond to security incidents, create and maintain documentation and participate in security investigations. You will be able to work with various teams across the organization and around the world and will need to support the Security Operations Center analysts handling all stages within the incident management...

  • Senior Analyst, Information Security

    hace 3 días

    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **Work-life balance does exist: Join the journey at BCD!** **Senior Analyst, Information Security (Remote)** - Full time, Costa Rica_ As the Senior Risk Assessment Analyst, you will work within Information Security and collaboratively across the BCD Travel organization to support and enforce security controls in alignment with established security policies...

  • IT Analyst, Infrastructure and Security

    hace 9 meses

    Heredia, Costa Rica Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...

  • Security Vulnerability Metrics

    hace 7 meses

    Heredia, Costa Rica BMA Group A tiempo completo

    **Job Title**: **Security Vulnerability Metrics & Data Analyst** **Job Category**: Professional **Department/Group**: **Attack Surface Management** **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Director Attack Surface Management Security Vulnerability Metrics & Data Analyst Description This role will establish and...

  • Csis Operations Center Analyst

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    **Position Summary** Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and...

  • Operations Analyst

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Your role** The Operations Analyst within the Analyst Eligibility team is responsible for leading the end-to-end process of Key Analyst allocation to credit ratings globally in accordance with all applicable regulatory requirements. This includes...

  • Operations Analyst

    hace 7 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Your role** The Operations Analyst within the Analyst Eligibility team is responsible for leading the end-to-end process of Key Analyst allocation to credit ratings globally in accordance with all applicable regulatory requirements. This includes...

  • Chanqe Operations Analyst

    hace 22 horas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Change Operations Analyst (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Change Operations Analyst, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Associates or bachelor’s degree in Computer Science or related field. - 5 years of IT experience - Strong Attention to Detail - Must be passionate about contributing to an...

  • Cyber Security Assurance Analyst

    hace 7 meses

    Heredia, Costa Rica Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: As a Cyber Security Assurance Analyst at...

  • Cyber Security Assurance Analyst

    hace 7 meses

    Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: As a Cyber Security Assurance Analyst at...

  • Endpoint Security Techlead

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...

  • PMO - Physical Security Analyst

    hace 1 día

    Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Analytical problem...

  • Security & Access Analyst

    hace 2 semanas

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **SUMMARY**: The Security Baseline Technical Account Manager (TAM) is responsible for ensuring BCD CyberSecurity services and solutions provide an unrivaled experience producing exceptional satisfaction for BCD’s partners, and will lead the implementation of new solutions as they become available. The TAM must have the ability to work across multiple...

  • Operations Analyst

    hace 3 semanas

    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Bachelor’s degree in Finance, Economics, Statistics, Business or similar - 2+ years of relevant professional experience in a operations support environment - Excel skills (Pivot tables, lookups) - Experience working with a queue of requests with SLA and accuracy targets Job summary Sales, Marketing, and Global Services (SMGS) is looking for an Operations...

  • IT Security Manager

    hace 7 meses

    Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

  • Operations Data Analyst

    hace 7 días

    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    Operationalizing revenue portion of VMC comp plans - Owner (SME) of multiple data sets (Territory/account mapping, SRDB, Callidus) o Manually managing multiple data sets to align territories o Troubleshoot and resolve data issues, and handle ETL efforts o Loading Callidus data for rep quota retirement and payment - Help BMS cadence on driving revenue...

  • SOC Analyst

    hace 3 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The SOC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents. **Responsibilities**: **Responsibilities**: - Provide L1/L2 troubleshooting for operating system...

  • Senior Analyst, Sales Operations

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...