Digital Account Management

hace 2 semanas

San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

We are looking for an experienced account executive who will oversee a portfolio of our largest public sector customers in the English-speaking Caribbean region. To be successful in this role you will need to be adept at building relationships, defining digital transformation roadmaps and driving multiple resources within a broad virtual team of internal and external contacts.

**Responsibilities**:
Customer Engagement
- Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish alignment on mutual goals and trust in future interactions
- Acts as the central point of contact for customer requests and communication to ensure we are building long lasting relationships that our customers can rely on for consistency and response times.
- Proactively develops a strong understanding of the customer's industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customer's strategies, and presents solutions/ideas based on customer insights.
- Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customer's digital transformation.

Account Management
- Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met
- Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth.
- Engages with internal and external stakeholders on business planning to review and plan for accounts.
- Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts.
- Expands network of key internal and external partners for accounts to ensure execution of core tasks and account transactions.
- Grows sales and partner impact and engages key industry partners to develop and promote mutually-beneficial customer digital transformation strategies.
- Develops value-propositions aligned with business priorites of our customers that are industry focused and detail roadmaps for customers to digitally transform their business

Sales Excellence
- Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction.
- Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
- Educates decision makers of assigned accounts on Microsoft's value proposition aligned to customer's business objectives.
- Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells.
- Presents business plans to customers to generate new opportunities.

Industry Knowledge
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face.
- Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning.
- Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Other
- Embody our culture and values

**Qualifications**:
Required/Minimum Qualifications
- 5+ years experience working in technology sales, account or territory management, driving digital transformation, and/or relevant work experience (e.g., consulting, technology)
- Fluent in English

Additional Qualifications
- Master's Degree in Business Administration Degree or Masters of Science in a technology related field e.g. Computer Science, IT Management, Telecommunications, Engineering, etc.
- Microsoft Certified: Azure, M365, Dynamics Fundamentals
- Understanding of core Microsoft technologies and solution areas across 3 clouds M365, Dynamics & Azure
- Bac

  • Account Manager

    hace 4 semanas

    San José, San José, Costa Rica Drop Zero Digital A tiempo completo

    **Who are we?**At Drop Zero Digital, we're not just building an agency but we're crafting a haven for the ambitious and the innovative.**What we're looking for**: Account ManagerAs our Full-Time Account Manager, you'll be at the forefront in our client relationships.This role isn't just about managing communications; it's about owning them.You'll be the...

  • Digital Account Manager

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next...

  • Account Management, Strategic Account Services

    hace 1 semana

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...

  • Analyst, Account Management

    hace 1 semana

    San José, Costa Rica Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Account Management, Strategic Account Services

    hace 4 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree.- Proficiency on English Language (Written and Spoken).- Experience using analytical, sales, and productivity tools.Account Manager- 3+ years professional experience.Senior Account Manager- 4+ years professional experience with a focus in relationship management and negotiation skills.Manager, Account Management- 2+ years managing a team of...

  • Casino Account Manager

    hace 1 semana

    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager. As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue. Your sales background, account management experience, and leadership skills will be...

  • Manager, Account Management, Strategic Account

    hace 7 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience: - 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers. - 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations. - Demonstrated success managing a...

  • Casino Account Manager

    hace 4 semanas

    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager.As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue.Your sales background, account management experience, and leadership skills will be...

  • Manager, Account Management, Strategic Account

    hace 4 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...

  • Manager, Account Management, Strategic Account

    hace 3 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...

  • Digital Account Executive

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Account Management, Strategic Account Services

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree - 2+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Job summary The Strategic Account Services (SAS)...

  • Sales Account Agent

    hace 1 semana

    San José, Costa Rica Now Digital Talent A tiempo completo

    A leading international promoter of online gaming is looking to hire Sales focused Account Agent. We are constantly on the lookout for new ways to provide sports betting and casino affiliates with the highest standards of quality, innovation and service. - Researching, recruiting and activating new affiliates focusing on Sportsbook. - Building relationships...

  • Account Management Coordinator

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Bcd A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team****Account Management Coordinator (Hybrid)**:- Full time, Heredia, Costa Rica_You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation of...

  • Manager Account Management

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **_Role & Responsabilities _**- Responsible for the growth and development of some of the most important clients of the company- Building, developing and guiding high-performing teams- Understanding client needs, products and identifying new business opportunities.- Develop, implement, and iterate on business strategies to deliver growth and positive...

  • Account Support Management

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Customer Success Account Management

    hace 1 semana

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Account Support Management

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Account Support Management

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Customer Success Account Management

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...