Order to Cash Team Lead

hace 4 semanas

Orotina, Costa Rica GSK A tiempo completo

**Site Name**: Costa Rica - Cartago - Tres Rios

**Posted Date**: Mar 15 2023

Our Order to Cash function is part of the Global Finance Service Team that contributes to achieve GSK goals with 5 strategic outcomes that will drive increased value. We ensure to deliver best in class finance processes, that enable GSK to get #AheadTogether

The O2C Team Lead plays a key role by showing accountability of the in-scope markets processes, coordination and execution towards achieving KPI’s, people management and resilience. The O2C Team Lead is accountable for Cash Application, Collections & Disputes, Credit Management, Risk & Compliance processes and interaction with Genpact Team (Ops).

What we do as GFS matters every day to our patients

**_ Your Responsibilities_**: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are
- Lead a team that supports the Americas Accounts Receivable E2E processes.
- Service Delivery Management for processes under the scope of the external service provider.
- Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development.
- Planning and coordination of operational activities, tasks and other responsibilities of the team.
- Provide regular updates and reports to upper management within O2C or other GFS functions.
- Manage and monitor the workload of the team, including actions to resolve workload issues either on specific circumstances or on a continuous basis.
- Ensures the accuracy and timelines of results delivery.
- Manage and resolve escalations from external and internal customers regarding E2E AR processes.
- Monitor service level agreements and ensure performance targets related to the Cash Application, Credit & Risk processes.
- Supervises and monitors team performance, identifies coaching/mentoring opportunities and leads career development plans.
- Ensures that the proper tools are in place working efficiently to support the team and the processes.
- Contribute to the development of the Accounts Receivable strategy. Lead the implementation of the strategy by translating plans into actions to drive cost to serve improvement through innovative thinking.
- Lead and support transformation projects to enhance business performance, including organization design.
- Lead the implementation of organizational culture interventions (focus groups, mentoring, employee forums) to improve employee engagement, build trust and maintain a highly-motivated team.
- Development of lead KPIs to monitor and drive results on day to day operations as well as to ensure that KPIs are published accurate and timely.
- Build, develop, manage and motivate a high-performance Team. Develop Performance Improvements Plans (PIPs) for Low Performers and properly document the follow up and feedback.
- Maintain an open and honest communication with the team opening spaces for honest and transparent conversations.
- Develop a culture of Continuous Improvement within the organization in order to drive process improvement and manage change.
- Act as escalation point for service issues raised by key stakeholders and/or the team and ensure proper attention and resolution.
- Produce regular reports for top Management regarding the Accounts Receivable performance and provide visibility about potential risks on portfolio.
- Look for breakthroughs in Process Improvement: Standardized processes, Opportunities to increase efficiency and positively impact business results and cost to serve. Supports the development of systems and tools.
- Ensures all Accounts Receivable processes are aligned with the Global Credit Policy and in compliance to GSK Finance Manual.
- Liaise with stakeholders and maintain a transparent relationship to ensure that the team meet their expectations.
- Is expected to set and improve procedures, maintaining full compliance and implementing best practices.
- Assess the adequacy of existing controls and ensure proper execution and monitoring.

**_ Why you? _**

**_Basic Qualifications:_** We are looking for professionals with these characteristics to achieve our goals:

- License Degree in Business Administration, Accounting or related field completed.
- Collection process knowledge.
- Strong leadership and people management skills.
- Strong stakeholder management.
- Strong communication skills
- Coaching / Feedback and difficult conversations skills.
- Customer service oriented.
- Strong understanding of accounting processes.
- Experience with complex problem solving tools.
- Strong analytical and leadership skills and ability to evaluate business processes.
- Advanced English Skills.
- Experience in ERP systems (SAP).
- Special attention to details.
- Advanced presentation skills and the ability to guide and influence leadership.
- Project management experience to organize, find solutions and follow a methodology to drive a successful outcome.
- Process documentation techniques.
- More than 3 years of

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