Cash App and Credit Management Supervisor

hace 2 semanas

Orotina, Costa Rica GSK A tiempo completo

Site Name:
Costa Rica - Cartago - Tres Rios

Posted Date:
Jan 4 2023


Finance Services has a mission to transform the delivery of services through the simplification, standardization, elimination of steps, consolidation and continuous improvement of underlying process.

This will allow the delivery of improved productivity, better service, improved control and compliance and the creation of a scalable platform for growth and acquisitions.

This will be in the context of a delivery model which is largely centred on a regional of Business Service Centre for NA.


The O2C Cash Application, Credit & Risk Supervisor plays a key role in this transformation by showing accountability of the in-scope markets processes, coordination and execution towards achieving KPI's, people management and resilience.

The O2C Cash Application Supervisor is accountable for Cash Application, Credit Management, Risk & Compliance processes and interaction with Genpact Team (Ops).


_ Your Responsibilities_:
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Lead a team of individual contributors that supports the Regional Financial Cash Application, Credit & Risk processes.
  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development.
  • Leads a standard transactional accounting process supporting GSK's global finance function.
  • Planning and coordination of operational activities, tasks and other responsibilities of the team.
  • Manage and monitor the workload of the team, including actions to resolve workload issues either on specific circumstances or on a continuous basis.
  • Ensures the accuracy and timelines of results delivery.
  • Manage and resolve escalations from external and internal customers regarding Cash Application, Credit & Risk processes.
  • Monitor service level agreements and ensure performance targets related to the Cash Application, Credit & Risk processes.
  • Accountability of controls. Ensure all controls are performed in an accurate and timely manner.
  • Ensures all O2C processes are aligned with the Global Credit Policy.
**_
Why you? _**
_Basic Qualifications:_ We are looking for professionals with these characteristics to achieve our goals:

  • Advanced English Skills.
  • Strong leadership skills.
  • Strong stakeholder management and presentation skills.
  • Strong understanding of accounting processes.
  • Strong understanding of the Global Credit Policy.
  • Strong communication.
  • Coaching / Feedback and difficult conversations skills.
  • Experience in ERP systems (SAP).
  • Customer service oriented.
  • 2+ years working with O2C E2E processes on a shared service center environment.

_ Why GSK? _
Uniting science, technology and talent to get ahead of disease together


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be.

A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy.

We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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