Ta Lead, Frontline Sales

hace 4 semanas

San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You manage the in-house operations in the Mondelēz International Business Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

**How you will contribute**

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative

**What you need to know about this position**:
Provides leadership and direction to the Frontline U.S. Sales Team. This role will be focused on ensuring we have the right processes in place to deliver the right talent to the organization while coaching, supporting and developing their team.

**Education / Certifications**:

- Superior English skills.
- Bachelor's degree in Human Resources, Administration or related field is highly preferred.

**Job specific requirements**:

- Experience of at least 8 years in a TA function.
- Experience of at least 5 years in a Shared Services environment.
- Experience of at least 4 years managing large teams.
- Experience recruiting for the United States.
- Experience with Applicant Tracking Systems (ATAS), Workday experience preferred.
- Experience and ability to handle effectively a high volume of requisitions.

**Relocation Support Available?**:
No Relocation support available

**Business Unit Summary**:
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply**:
**_Our people make all the difference in our succes _**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Excited to grow your career?**:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**:
**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services

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