Customer Care Specialist Ii

hace 7 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**What you’ll be doing**

Additionally, you will:

- Receive inbound calls handling for our different lines of business
- Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
- Handles consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
- Educates consumer on dispute management and offer options for immediate resolution
- Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers’ requests/concerns.
- Maintains the integrity of the database by ensuring data quality and accuracy.
- Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all pertinent state and country credit regulations.

COVID-19 is creating unprecedented circumstances. We’re monitoring the situation closely and the safety of our employees remains our top priority. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that this position will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica once it has been deemed safe to return from the COVID-19 Pandemic.

**Qualifications**:
**How your background looks like**

**Qualifications**
- 1 year of Inbound call handling experience (required)
- High School Diploma (required)
- Excellent English written and oral communications skills (required)
- Able to keep consistent performance on a highly occupied environment (85%-90% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skill’s Exceptional ability to make fast and accurate decisions.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Must be able to clear the company’s pre-employment screening

**Additional Information**:

- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

  • Credit & Collections Customer Care Specialist

    hace 6 meses

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...

  • Customer Care Specialist

    hace 7 meses

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...

  • Customer Care Specialist Ii

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...

  • Customer Care Agent

    hace 7 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...

  • Customer Care Specialist Ii

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Supervisor, Customer Care

    hace 6 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Supervisor, Customer Care

    hace 6 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Customer support Specialist II

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    Job Description What you'll do Experian is looking for Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and...

  • Customer Care Specialist I

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...

  • Customer Care Specialist I

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian...

  • Customer Care Specialist I

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist I

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist I

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Retention Specialist

    hace 6 meses

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Procurement Specialist Ii

    hace 6 meses

    Heredia, Costa Rica Databricks A tiempo completo

    Global Travel Specialist Remote - San Jose, Costa Rica **The impact you will have**: - You will contribute to strategy, day-to-day operations, and policies for business travel arrangements - You will Manage relationships with travel suppliers, including airlines, hotels, car rental agencies, and travel management companies, negotiating contracts and...

  • Specialist Ii, Reg Affairs

    hace 7 meses

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Heredia, H, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health....

  • Senior Global Customer Experience Specialist

    hace 7 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Senior Associate Deal Operations Specialist

    hace 6 meses

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Service Specialist Ii

    hace 7 meses

    Heredia, Costa Rica AbbVie A tiempo completo

    **Company Description** **Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. -...

  • Data Management Specialist Ii

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...