Agent Operations, Program

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Agent Operations, Program & Project Management Lead - Santa Ana, Costa Rica**

Are you energized by coordinating activities that include the plan definition, execution, monitoring and control of a Program? Are you ready to join an advanced team in a global company that manages the program milestone for the region and executes critical initiatives? Then it’s time to join Western Union as our next Agent Operations, Program & Project Management Lead.

**Western Union powers your pursuit.**

We are looking for someone who would monitor and evaluate a program containing different projects in coordinated execution, maintain program documentation and develop presentations for communication to stakeholders including senior leadership within the company.

**Role Responsibilities**
- Execute organized and structured planning, monitoring deliverables, problem resolution, status reporting, and detailed risk management.
- Ensure multiple and simultaneous projects are on track and escalate issues to the right stakeholders when they are impacting or risking the health of the program and therefore the achievement of the initiative.
- Responsible for managing and supporting the proper prioritization of the requests that comes into the Network Portfolio within Jira tool and standardization of the process and materials used to monitor, control and report status over the progress of the requests is in place.
- Manage the day-to-day performance across the active stakeholders and the departments and processes represented in any program assigned to you as well as in the portfolio being managed.
- Define and implement activities to provide visibility of the Portfolio, its performance, the impact of what’s in queue and the reports and data required to make decisions for prioritization of effort and capacity within the Value Management office.

**Role Requirements**
- Major degree in Industrial Engineering or Business Administration or similar career fields.
- Project Management Certification, Agile or related training.
- +7 years’ experience working in project and/or program management and a clear understanding of the lean framework.
- +3 years of experience in project portfolio management and be proficient in Jira and Confluence tools for managing queues, dashboards, interactions between queues and reporting of workload.
- Fluent in English and proficient with project tools.
- Multicultural experience is important to succeed and be able to connect with geographically distributed teams.
- Excellent negotiation skills.
- Strategic thinking and planning skills to improve productivity.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

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