Supervisor, Collections

hace 1 semana

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager. The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.

**Essential duties & responsibilities**:

- Assist in developing training materials for a newly created team.
- Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
- Engage and supervise the collections team under their scope.
- Ensure high-quality interactions with internal and external customers.
- Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
- Support their manager with annual review processes.
- Ensure a high level of employee engagement on their team.
- Partner with customer facing teams, building strong relationships with both internal and external customers.
- Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
- Contribute to accurate customer master data elements
- Engage in collection activities for priority customer accounts
- Provide regular updates to CRFSSC management of KPI’s, analysis and trends
- Work with Internal and external audit teams to review and enforce policies
- Performs other related work as assigned by management

**Education & special trainings**:

- University degree in Business Administration, Finance, Accounting, or other related areas is preffered.
- Fluent spoken and written English; other language is a plus
- Intermediate to advanced skills on the MS Office Suite
- SAP, Oracle and Getpaid systems knowledge is a big plus

**Qualifications & experience**:

- At least 5 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
- At least 5 years of overall experience in the Shared Services environment or with multinational companies

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problem-solving skills

**About Stryker

  • Supervisor, Collections

    Encontrado en: Talent CR S2 - hace 1 semana

    San Antonio, Costa Rica Stryker A tiempo completo

    Why finance at Stryker?Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Disputes Supervisor

    hace 7 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Junior Collections Analyst

    hace 2 horas

    San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Invoice Billing Analyst- 6 Months Fixed Term

    hace 2 semanas

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • O2c Accountant

    hace 5 días

    San José, Costa Rica STT Group A tiempo completo

    **Descripción del puesto**: Accountant, O2C Accountant Position: This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include: - Support migration of O2C processes from countries throughout the Americas...

  • Disputes Analyst Ii

    hace 3 días

    San José, Costa Rica TE Connectivity A tiempo completo

    **What your background should look like**: **Position**: - This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include: - Support migration of O2C processes from countries throughout the Americas to San...

  • Sr Associate OTC

    Encontrado en: Talent CR S2 - hace 2 semanas

    San José, Costa Rica Smith+Nephew A tiempo completo

    Sr Associate OTC (Coyol, Alajuela) Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Senior Collections Analyst will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount accounts). The handling of sensitive accounts requires of a high level of expertise,...

  • Accountant Ii

    hace 2 días

    San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency **What your background should...

  • Accountant Ii

    hace 2 semanas

    San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Accountant I

    hace 4 días

    San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency **What your background should...

  • Accountant I

    hace 3 días

    San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency **What your background should...

  • O2c Junior Analyst

    hace 2 semanas

    San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...