O2c Accountant

**Descripción del puesto**:
Accountant, O2C Accountant

Position:
This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams
focused on Cash Application, Client Credit Management, Dispute Management and Collections.
Key responsibilities include:

- Support migration of O2C processes from countries throughout the Americas to San Jose,
Costa Rica and prepare O2C related process documentation (process maps and work
instructions)
- Perform cash collection processing (sending reminders, communication via sales channel,
direct interaction with customers and sales)
- Execute dunning process
- Prepare customer aging analysis
- Research and resolve of customer dispute cases
- Review clients credit risk and limit status and work with internal stakeholders to
recommend changes to limits, including actions to block clients credit
- Prepare Bad debt reserve calculation per corporate policy
- Manage blocked sales orders and deliveries
- Post incoming payments on customer account
- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
- Handle and resolve escalated AR, credit issues, dispute management and ensure timely
resolution
- Execute periodically O2C reporting or upon request KPI’s measurements;
- Develop a strong understanding of the business, including product, industry & client
knowledge
- Contribute to continuous improvement initiatives within the O2C function, ensuring that
improvements are incorporated in the work routine.
- Ensure robust compliance environment with applicable policies, procedures and processes

**Requisitos**:
**Experience**:
2+ years of experience in a financial shared service center supporting multiple countries /
business units.
Diversified Industrial Products/Manufacturing industry experience preferred
Prior experience in collections, disputes & credit management functions in a shared services
environment
Ability to work in culturally diverse teams with many levels of personnel
Ability to work with deadlines
Knowledge:
Undergraduate degree in Finance / Accounting / Business Administration
Strong written and oral communication skills

Proficiency in English
Good accounting background
Excellent analytical skills. Ability to identify and resolve problems
Strong communication skills

**Beneficios**:
**Detalles**:
**Nível mínimo de educación**: Universitario

**Tags**:
**collections