Disputes Supervisor

hace 3 semanas

San Antonio, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Who we Want**:

- ** Leader.** Provide overall management and leadership to team of HR professionals.
- ** Problem Solver.** Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders. Demonstrated conflict resolution skills.
- ** Consultant.** Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.
- ** Analytically driven and oriented.** Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

**What you will do**:
The Disputes Supervisor will report directly Associate Manager for Disputes, being responsible for monitoring and driving the Disputes processes and platforms. Will be responsible of resolving problems and provide recommendations for improving disputes resolution process. This role will work to optimize the processes involved with collections. This person will act as a central point for de-escalation of issues within the invoice to cash work stream. setting a strong tone within the organization. Responsible of supporting the team on resolution highly complex A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropiate maintaince of the assigned disputes portfolio. This includes support on any ERP change and Stryker’s divisional process change.

**Essential duties & responsibilities**:

- Ensure quality and productivity Targets defined for Disputes activities are properly monitored and actions are taken for improvment
- Monitor the status of Disputes process and platforms to identify problem areas and adapt procedures to improve the overall performance of the team.
- Ensure proper controls implementation and compliance
- Responsible for supporting SAP implementations.
- Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization's overall customer relations strategy.
- Performs other adhoc work as assigned by management -related to process improvement projects.

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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