Collections Supervisor

hace 1 semana

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The Collection Supervisor is responsible for the Invoice to Cash end-to-end process in the Business Service Center. Supervise team to complete daily tasks.

**General Job Responsibilities**
- Planning and supervise daily tasks which could including any of the following:

- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Lead processes and activities required in the invoice to cash/ deduction process through training, skill acquisition, and continuous improvement.
- Coordinates daily activities e.g. vendor invoices validation, payment proposal preparation, vendors reconciliation, inter-unit transactions, dispute management.
- Supervise team, conduct one on ones, evaluate the team, the associates performance and administrative tasks (ICC, payroll, etc).
- Review the team´s results with the Business Partner and implement improvements in the process.
- Develop and manage staffing for all service delivery areas
- Monitor, track and improve productivity
- Monitor, track and improve key performance indicators
- Manage the integration of work within the process area and outside the process area to other processes
- Manage and respond to escalated issues within the process and from customers from the Global and Regional Accounting organizations and Business Units
- Participate in scheduled or unscheduled audit activities when appropriate, including mobilizing resources to work with the audit team and to provide the required documents to support the audit process
- Disciplinary measures and appraisal interview (GPD)
- Ensure that all processes adhere to the standard process and technology accept where applicable
- Ensure all processes adhere to standard policies and regulatory requirements
- Review the team´s results with the Business Partner and implement improvements in the process
- Generate and communicate process improvement ideas.
- Generate work-plans to meet targets and manage workload balances.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Design and coordination of complex processes in line with target requirements within given systems.
- Proposal for take over processes from other entities.
- Validating process manuals.
- Providing support to the head of GSA and to other departments
- Comparison between current and target situation, eventually initiation of measures of correction.
- Disciplinary and target leadership of one team within the GSA (e.g. task coordination, task distribution to team members, quality management).
- Mentor for new placements, participation in personnel recruitment.
- Responsible for observance of defined process.
- Coordinate trainings implementation (both internal and/or external).
- Lead and/or participate in status and planning meetings with the team, company and clients.
- Perform other functions related to the position.

**Qualifications**:

- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- University degree (preferred)
- Minimum of 5 years in an accounts receivable role specific to credit, collections and deductions or related fields. Experience in a business service center preferred.
- Strong computer skills including MS Office (Excel) and Adobe Reader. Experience with ERP systems and banking portals preferred.
- English level C1

Additional Information

  • Supervisor, Collections

    hace 2 semanas

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Supervisor, Collections

    hace 4 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Supervisor, Collections

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Collections Analyst position reports directly to the BPO Supervisor.The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Collections Analyst must be able to work in a fast-paced...

  • Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Collections Analyst position reports directly to the BPO Supervisor.The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Collections Analyst must be able to work in a fast-paced...

  • Sr Collections Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Senior Collections Analyst position reports directly to the BPO Supervisor.The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This position might require travel to client sites that...

  • Senior Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    **SENIOR COLLECTIONS ANALYST - COPY**:Our team in **Heredia** currently has an opening for a **Senior Collections Analyst - copy****YOUR ROLE & RESPONSIBILITIES**:- Execute collection activities efficiently and effectively in compliance with company policies and procedures.Ensure collection of missed or outstanding payments from clients are minimized.-...

  • Accounts Receivable Supervisor

    hace 4 semanas

    San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San Jose Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...

  • Accounts Receivable

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Collections Analyst position reports directly to the BPO Supervisor.The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Collections Analyst must be able to work in a fast-paced...

  • Credit to Cash Supervisor

    hace 4 semanas

    San José, Costa Rica Emerson A tiempo completo

    This Supervisor plays a key role leading personnel to ensure that customer’s expectations and critical metrics are being met. Responsibilities also include troubleshooting within the end-to-end collections cycle: - Development and maintenance of Accounts Receivables procedures. - Development action plans based on operation metrics and reports. Supervisor...

  • Junior Collections Analyst

    hace 3 semanas

    San José, San José, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc.in accordance with GAAP policies and procedures.They also design operational procedures and processes that meet audit standards and improve...

  • Bill to Cash Supervisor

    hace 2 semanas

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Bilingual Client Accounts Receivable Supervisor

    hace 4 semanas

    San José, Costa Rica TreviPay A tiempo completo

    At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and...

  • Sr Accounts Receivable Clerk

    hace 1 semana

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The individual will be responsible for ensuring that all receivables are processed efficiently and effectively, in accordance with established service levels and other contractual requirements.The individual will be responsible for all related tasks associated with invoice and collections processing, including receiving, recording, posting and...

  • Bilingual Client Accounts Receivable Supervisor

    hace 3 semanas

    San José, San José, Costa Rica Trevipay A tiempo completo

    At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer's experience and free up funding for growth.We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries.We specialize in payment and...

  • Lam Billing and Ico Purchasing Supervisor

    hace 2 semanas

    San José, Costa Rica Emerson A tiempo completo

    **_Overall description of Position _** The Billing and ICO Supervisor will be responsible for the supervision of the LAM Billing Department and ICO Purchasing Department based on the region assign. Which includes all the supervision de billing activities for countries in LAM for Automation Solution and ICO activities for MSOL and SYSS. In addition to...

  • Supervisor, Cash Application

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities...

  • Accounts Receivable Team Lead-Obc

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Accountant Ii

    hace 2 semanas

    San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency **What your background should...

  • Credit Controller Representative Ii

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeKey Responsibilities- Management of customers with a portfolio categorized as low complex for in an assigned portfolio to ensure compliance with payment terms and credit limits utilizing ERP system, Order Release Portal and perform the coding process of the activities already predetermined...