Collections Analyst

hace 1 día

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Collections Analyst position reports directly to the BPO Supervisor.
The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.
This Collections Analyst must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
**Responsibilities**:

- Collecting outstanding payments from customers, including major, international and specialty accounts.
- Manage key accounts reconciling payment issues and billing disputes.
- Creating bill-backs and / or write off as necessary.
- Setting up new customers in the ERP system.
- Run specific no call reports.
- Maintains accurate records relating to accounts.
- Assist in forwarding delinquent customers to third party collection agencies.
- Develop solid working relationship with sales team to use as a resource in resolving customer related issues.
- Managing and monitoring timely collections of all accounts.
- Provide reports on external and internal collection operations as requested.
- Interact with other departments to resolve discrepancies.
- Generate customer reports.
- Manage customer complaints effectively
- Perform weekly review of customer AR and list problem accounts.
- Research customer questions or concerns.
- Maintain aging reports and an organized follow-up schedule.
- Enter appropriate notes in system to accurately describe all collection action taken or commitments made.
- Work assigned accounts by making phone calls on past due balances.
- Resolve account issues and research discrepancies.
- Deal with issues relating to return merchandise, credit holds, and must have constant rapport with agents.
- Negotiate payment plan with customers.
- Reply to daily incoming correspondence.
- Reconcile account balance as needed.
- Able to handle other administrative functions for accounts assigned, including recording changes of addresses and replying to mail correspondences.
Skills and Experience:

- Fluency in English (English Level B2 Plus)
- 1 - 2 years of experience in collections (No Soft Collections) preferred.
- Proven Customer Reconciliation Experience.
- High school diploma required (Higher education or certification preferred).
- Knowledge of MS Office tools.
- Advanced Excel
- Knowledge of ERPs (SAP, Dynamics AX, JDE, Syspro, etc) es highly desired.

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