Collections Supervisor

hace 7 horas

Heredia, Costa Rica Atom Soluciones A tiempo completo

Our client Stryker is searching for the following position: Collections Supervisor

The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager. The person in this role is responsible for leading all the operational aspects of he team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.

**Ventajas**:
**Benefits**
- Health
- Vision (to cover emergencies)
- Dental (to cover emergencies)
- Long-term disability insurance
- Health insurance
- Subsidized food program (breakfast and lunch), while working on site
- Transport (to specific routes)
- Solidarity Association (5%)
- Psychology Assistance
- Birthday-Holiday
- PTO and 4 wellbeing days
- Clic here to know more about Stryker
- This description is not intended to represent an all-inclusive list of job responsibilities, but to outline the essential functions of the position. Stryker reserves the right to change, alter or revise this job description at any time with or without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Stryker is an EO employer - M/F/G/L/Veteran/Disability_

Qualifications & experience At least 2-3 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams. At least 6-8 years of overall experience in the Shared Services environment or with multinational companies Duties & responsibilities Assist in developing training materials for a newly created team. Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities. Engage and supervise the collections team under their scope. Ensure high-quality interactions with internal and external customers. Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution. Support their manager with annual review processes. Ensure a high level of employee engagement on their team. Partner with customer facing teams, building strong relationships with both internal and external customers. Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams. Contribute to accurate customer master data elements Engage in collection activities for priority customer accounts Provide regular updates to CRFSSC management of KPI’s, analysis and trends Work with Internal and external audit teams to review and enforce policies Performs other related work as assigned by management Percent of travel: 20% Education & special trainings University degree in Business Administration, Finance, Accounting, or other related areas is preferred. Fluent spoken and written English; other language is a plus Intermediate to advanced skills on the MS Office Suite SAP, Oracle and Getpaid systems knowledge is a big plus Physical & mental requirements Ability to work well with cross-functional teams and multi-task Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment Computer or technical knowledge Effective problem-solving skills

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