Client Technical Specialist I

hace 4 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Travel will not be required.

**Responsibilities**:

- Provide technical support for internal and external customers of EHC software solutions. Duties will include configuration, and ongoing support as well as delivery of defined QA results.
- Ensure that change requests include all required information, and the proper actions are taken.
- Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
- Assist implementation consultants and account specialists with technical aspects of new customer implementations.
- Monitoring progress through data reporting and analysis; presenting results internally and to clients.
- Become a SME on Patient Schedule tools to develop insights and address client needs.
- Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.
- Attend and participate in internal and client meetings.

**Qualifications**:
**Knowledge, Experience & Qualifications**
- Strong analytical skills and attention to details.
- Familiarity with Microsoft Excel, certification highly preferred.
- Familiarity with Visio and flowchart logic
- Familiarity with Boolean logical expressions.
- Experience in healthcare strongly desired.
- Experience with software support and delivery in the healthcare industry a plus. Proven experience of successful interaction with end user population within a healthcare environment is strongly desired.
- Excellent English interpersonal and communication skills.
- Independent problem solving and self-direction are critical.
- Strong problem-solving skills are required.
- Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
- Strong attention to detail and accuracy are required.
- Ability to follow supplied specifications with a very high degree of accuracy is required.

Additional Information
**Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

**Experian Careers - Creating a better tomorrow together**

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

  • Client Technical Specialist I

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years...

  • Client Technical Specialist I

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE...

  • Specialist I, Reg Affairs

    hace 5 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Specialist I, Reg Affairs**: - Remote Eligible: Remote Global- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Client Technical Support Senior

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Especialista De Servicio Al Cliente Inplant I- Intel

    hace 1 día

    Heredia, Costa Rica Dhl A tiempo completo

    Role profile**ESPECIALISTA DE SERVICIO AL CLIENTE - INPLANT I** **INTEL**DHL Global Forwarding (DGF) es el líder mundial en servicios de carga aérea y uno de los principales proveedores de servicios de carga marítima.Alrededor de 30.000 empleados trabajan para garantizar que transportamos a nuestros clientes los envíos por aire o mar.Las soluciones de...

  • Client Review Specialist

    hace 1 semana

    Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Client Review Specialist

    hace 20 horas

    Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Customer Care Specialist

    hace 2 días

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...

  • Client Integration Specialist

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Client Implementation Specialist

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Technical Support Agent

    hace 2 días

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...

  • Client Technical Support Senior

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • Client Technical Support Senior

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • Customer Service Rep I

    hace 3 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep I CUSTOMER SERVICE REP I (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on...

  • Customer Service Representative I

    hace 20 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...

  • Client Technical Analyst

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Engineer I, Supplier

    hace 6 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer I, Supplier**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • Advisor I, Chat Support

    hace 1 día

    Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support****Location**- Barreal de Heredia, Costa Rica***Job Title:Advisor I, Chat Support**Job Description**:The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.This position provides customer service support and resolution of routine...

  • Customer Service Rep I

    hace 23 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep ICUSTOMER SERVICE REP I (HYBRID/HEREDIA)MAJOR RESPONSIBILITES:- Experience Customer Support (basic technical support at least).- English speaking and if we can Portuguese (Portuguese-French is optional).- Technology support industry.- Knowledge on Phone and CRM...

  • Buyer Procurement Operations I

    hace 5 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Buyer Procurement Operations I Huntsman is seeking a Buyer Procurement Operations I supporting the GBS Americas Division located in Costa Rica. This position will report to the Team Lead Procurement Operations. Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021...