Senior Change Management Specialist

hace 4 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
**Job Description**:

- Oversee Change Approval queues - Review Changes for quality and collision - scorecard defects with an eye towards spotting trends and recommending/implementing process improvements to continually drive for 100% success of Changes.
- Central point of contact for Change Management, including advice on process & procedures and assistance with any inquiries, issues, and concerns.
- Maintaining change management process approvals and metrics to established service level objectives.
- Work closely with colleagues in Incident, Problem, Configuration, and Knowledge Management to ensure consistent and effective process improvements.
- Liaison with business divisions and EITS departments on the provision and maintenance of effective processes and procedures
- Running/preparing reports for meetings, audits etc.
- Responsible for running the weekly CAB, Daily Exec meetings, Standard Template Reviews etc.
- Recommend process improvement and solutions to current challenges, complete with full design suggestions.
- Responsible for maintaining adequate user training and ensuring annual process training is completed.
- Testing - perform testing on any bug fixes, new enhancements and upgrades.
- Audit - gather Audit evidence on changes requested by Audit teams.
- Group audits and group specific training to drive improvements, survey user community for needs and address
- Using the Change KPI’s Capture baselines, set targets to drive process improvements and maturity
- Ability to review ServiceNow releases and determine the new functionality that could benefit Experian and drive to get them in place.

**Qualifications**:

- Bachelor’s degree or 2-3 years of relevant experience
- Practical experience and/or understanding of ITIL 'Best Practice' or Service Management specifically Change Management.
- ITIL Foundation level 3 required
- ITIL 4 Preferred
- Knowledge of ServiceNow, or comparable tool used for Service Management.
- Broad technical and/or operational knowledge of Experian infrastructure a plus.
- Excellent analytical and reporting skills.
- At least 3 years of experience in Change Management
- Professional certification ITIL Foundation V3
- ITIL 4 preferred
- Strong understanding and experience working with ServiceNow or comparable ITSM system.
- Ability to quickly establish and maintain effective relationships at multiple levels and across the organization while driving high quality results consistently and under tight deadline
- #LI-TV1

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-TV1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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