Senior Change Management Specialist
hace 6 horas
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
**Job Description**:
- Oversee Change Approval queues - Review Changes for quality and collision - scorecard defects with an eye towards spotting trends and recommending/implementing process improvements to continually drive for 100% success of Changes.
- Central point of contact for Change Management, including advice on process & procedures and assistance with any inquiries, issues, and concerns.
- Maintaining change management process approvals and metrics to established service level objectives.
- Work closely with colleagues in Incident, Problem, Configuration, and Knowledge Management to ensure consistent and effective process improvements.
- Liaison with business divisions and EITS departments on the provision and maintenance of effective processes and procedures
- Running/preparing reports for meetings, audits etc.
- Responsible for running the weekly CAB, Daily Exec meetings, Standard Template Reviews etc.
- Recommend process improvement and solutions to current challenges, complete with full design suggestions.
- Responsible for maintaining adequate user training and ensuring annual process training is completed.
- Testing - perform testing on any bug fixes, new enhancements and upgrades.
- Audit - gather Audit evidence on changes requested by Audit teams.
- Group audits and group specific training to drive improvements, survey user community for needs and address
- Using the Change KPI’s Capture baselines, set targets to drive process improvements and maturity
- Ability to review ServiceNow releases and determine the new functionality that could benefit Experian and drive to get them in place.
**Qualifications**:
- Bachelor’s degree or 2-3 years of relevant experience
- Practical experience and/or understanding of ITIL 'Best Practice' or Service Management specifically Change Management.
- ITIL Foundation level 3 required
- ITIL 4 Preferred
- Knowledge of ServiceNow, or comparable tool used for Service Management.
- Broad technical and/or operational knowledge of Experian infrastructure a plus.
- Excellent analytical and reporting skills.
- At least 3 years of experience in Change Management
- Professional certification ITIL Foundation V3
- ITIL 4 preferred
- Strong understanding and experience working with ServiceNow or comparable ITSM system.
- Ability to quickly establish and maintain effective relationships at multiple levels and across the organization while driving high quality results consistently and under tight deadline
- #LI-TV1
Additional Information
**Culture at Experian**
**Our uniqueness is that we truly value yours.**
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-TV1
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
-
Change Management Specialist
hace 6 horas
Heredia, Costa Rica SGF Global A tiempo completoPosition: Change Project Management Location: Heredia, Costa Rixa (On-site) Client: IT Type of contract: Temporary - 6 months - SGF Global is a global leader with over 30 years’ experience providing recruitment solutions. We are hiring a Change Management Spacialist to work with an IT company._ This position is to support the overall Lead to Cash...
-
Sr Change Management Specialist
hace 6 horas
Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completoThis position is to support the overall Lead to Cash Program Portfolio of projects. This portfolio is in alignment with the company’s strategic priorities of shifting from product license-based, perpetual business to a SaaS and Subscription-based model. The change management specialist will join the Change Lifecycle team (aka change management),...
-
Senior Manager, Change Management
hace 7 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Change Manager Specialist
hace 2 semanas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Change Manager Specialist. CHANGE MANAGER SPECIALIST (HYBRID) SKILLS AND ABILITIES REQUIRED: - The main skill is being proactive and self-starter, a “can-do” attitude is a must in our team since we are in fast paced, changing environment. Ability to operate without...
-
Service Management Senior Specialist
hace 1 día
Heredia, Costa Rica Brenntag A tiempo completo**SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...
-
Svp - Regulatory Change Management
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoThe HR Regulations Management team is responsible for establishing internal HR strategies, procedures, processes, and programs covering the identification of regulations that are applicable to Cit’s HR end-to-end, across the regions. The purpose is to prevent violations of law, rule, or regulation and design and deliver a risk management framework that...
-
Change Management Engineer
hace 2 semanas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoChange Management Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s...
-
Data Management Specialist Senior
hace 7 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Junior Change Management Engineer
hace 1 semana
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoJunior Change Management Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold...
-
Problem Management Specialist
hace 1 día
Heredia, Costa Rica DHL A tiempo completoPROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...
-
Software Development Senior Specialist
hace 2 semanas
Heredia, Costa Rica SGF Global A tiempo completo**Software Development Senior Specialist (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Software Development Senior Specialist, for IT enterprise in Heredia, Costa Rica. **Requirements**: - 5+ years experience with Angular 4+ - 5+ years in Microsoft.net stack with strong development skills in C#.net - 3+ years experience with WCF, WEB...
-
Knowledge Management Specialist
hace 2 semanas
Heredia, Costa Rica DHL A tiempo completo**Knowledge Management Specialist**: The Regional Knowledge Manager role is to identify, collect, synthesize, organize and manage organizational knowledge in support of all business units. This includes accumulating, understanding and leveraging knowledge about the business activity in behalf of the organization, its clients, its employees and partners. The...
-
Senior Sourcing Specialist
hace 7 meses
Heredia, Costa Rica Moody's A tiempo completoProvide sourcing services to the various lines of business. Represent and be the liaison for the Procurement & Sourcing Group in all relevant initiatives. The Senior Sourcing Specialist is responsible for strategic sourcing and contracting for multiple sourcing categories (including IT services and professional services). The responsibilities include: -...
-
Vulnerability Management Metrics Specialist
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoCompany Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...
-
Attack Surface Management Metrics Specialist
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoCompany Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...
-
Change Mangement Project Coordinator
hace 7 meses
Heredia, Costa Rica Brenntag A tiempo completo**CHANGE MANGEMENT PROJECT COORDINATOR**: Our team in **Heredia** currently has an opening for a **Change Mangement Project Coordinator** > **YOUR ROLE & RESPONSIBILITIES**: We are looking for a temporary position (6 months) Projects Coordinator in the area of Change Management to support with the following elements: - Communication Material Development:...
-
Senior Problem Management IT Administrator
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
Third Party Risk Management Analyst
hace 6 horas
Heredia, Costa Rica Citi A tiempo completo**Responsibilities**: - Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. - Assist with the resolution of TPM Process-level escalations coming from internal partners. - Analyze various scorecards/performance management tools to...
-
Senior System Support Specialist
hace 2 semanas
Heredia, Costa Rica DHL A tiempo completoOur global Unified Communication and Collaboration team is looking for a new team member! Unified Communication and Collaboration team is part of DPDL ITS Digital Workspace Services - Collaboration department. This role is Senior Support Specialist and includes work on build activities and various projects, proactive & reactive support, managing the daily...
-
Latam Country Third Party Risk Management Senior
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoIn particular, this position sits with the Regional Third Party Risk Management Group in Global OTRC / TPRM and oversees Third Party risk for external and Internal (Inter Affiliates) third parties in LATAM Region, excluding Mexico, for all legal vehicles and their branches. The group is responsible for assisting country management in LATAM Countries, to...