Front Desk Junior Analyst

hace 6 meses


San José, Costa Rica Bacardi A tiempo completo

**Your Opportunity**

In this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment. You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands. You will have the chance to build strong relationships and networking by providing support to our internal clients and maybe even enjoy one or two mojitos to celebrate with them and your team Bacardi’s milestones.**About You**

To effectively develop in this role, you will need to have a positive attitude to face challenges as they come and have full ownership of your processes. You will also need to have a passion for growing and developing skills to improve efficiencies and take risks. Your teamwork spirit and willingness to connect with others will be a catalyst in your successful development in the role and across Bacardi.**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:

- Monitor and to generate actions to improve or maintain the good performance of the PTP KPI’s.
- Support internal and external inquiries through Sys Aid tickets, calls, and chats.
- Support process controls
- Local market support
- Performing the PTP KPIs analysis to be presented into the monthly market reviews.
- Identify and support continuous improvement opportunities.
- Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.
- Maintain a positive NPS score about the satisfaction of our internal and external Customers.
- Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
- Support on Documentation processes.

Skills and Experience

**The Skills & Experience needed to create your legacy**
- Previous PTP related experience (is a plus)
- Adopt changes quickly.
- Ability to multi-task and prioritize effectively.
- Strong work ethic, willing to go the extra mile.
- Strong analytical, diagnostic, and problem-solving skills
- Attention to details, accuracy, and sense of urgency.
- Strong customer service
- Spanish proficiency: 100%
- English proficiency: 90%
- Working knowledge of major ERP platforms, preferably SAP
- Basic to Advanced knowledge of MS Office Suite

**Personal Qualities**
- Positive attitude
- Culturally sensitive and a strong communicator
- Strong oral and written communication skills
- Proactive
- Creative and passionate
- Works well in a team environment

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._

**_ U.S. applicants have rights under Federal Employment Laws_**_._



  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Job OverviewWelcome to Courtyard, a hotel designed for business travelers. We are passionate about providing exceptional service and creating memorable experiences.Estimated Salary$40,000 - $60,000 per year, depending on experience.About the RoleWe are looking for an accomplished Front Desk Ambassador who will be the face of our hotel. This role requires...


  • Barrio Amon, San Jose, Costa Rica Hotel Santo Tomas A tiempo completo

    About Hotel Santo Tomas">We are a leading hotel in the industry, and we are looking for an exceptional front desk clerk to join our team. If you have excellent communication skills and are fluent in English and Spanish, this could be the perfect opportunity for you.">Salary">The estimated annual salary for this position is $55,000 - $65,000 depending on...

  • Front Desk Ambassador

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Title: Front Desk AmbassadorAbout Us: Marriott International, Inc is a hospitality company that prides itself on delivering exceptional guest experiences. We are committed to providing a safe and welcoming environment for our guests and employees alike.Salary: $45,000 - $55,000 per year, depending on experience and location.About the Role: As a Front...


  • Barrio Amon, San Jose, Costa Rica Hotel Santo Tomas A tiempo completo

    Company OverviewHotel Santo Tomas seeks a highly skilled and bilingual Hotel Front desk clerk to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic environment.SalaryThe estimated salary for this position is $45,000 - $55,000 per year, depending on...


  • San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** RECEPCIONISTA/ FRONT DESK **Job Number** 24022134 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity** In this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment. You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands. You will...

  • Front Office Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job DescriptionAs a Front Office Manager at Marriott International, Inc, you will be responsible for overseeing the front desk operations, ensuring seamless guest experiences, and driving sales growth. This is an exciting opportunity to join our dynamic team and take your career to the next level.Key Responsibilities:Welcome and acknowledge guests with...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Billing professional to join our team. As a key member of our front desk, you will be responsible for ensuring seamless guest experiences through efficient check-in and check-out processes.Main Responsibilities:Process guest check-ins, verifying identity, payment, and room...


  • San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** Recepcionista/ Front Desk **Job Number** 23155489 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...


  • San José, San José, Costa Rica Critical Mass A tiempo completo

    The Critical Mass technology team is seeking an experienced front-end developer to collaborate with design and UX teams to create user-centric experiences.You will:Prototype user interactions with design and UX teamsMentor junior front-end developersEnsure cross-browser compatibility and optimize page performanceAssess and optimize web accessibilityWork with...

  • Junior Data Analyst

    hace 6 meses


    San José, Costa Rica ASEPSA A tiempo completo

    WE´RE HIRING: JUNIOR DATA ANALYST (Temporary Position) - **Role Summary** As a member of the Master Data team in the Americas Region, this new role will be responsible for enhancing the master data accuracy across the following key platforms SAP ECC, APO, Kinaxis, Supply Chain Agreements, and EAH single entry. This role is expected to elevate the digital...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a skilled Senior Service Desk Analyst to join our established Corporate IT team. As a key member of our team, you will be responsible for providing exceptional support to both onsite and remote employees in a professional environment. We are looking for a talented, self-motivated, and service-oriented individual with high integrity who...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Key Responsibilities**As a Collections Junior Analyst at Equifax, you will be responsible for reducing past due balances on assigned portfolios, including medium and small customer accounts.**Your Tasks**- Analyze aging reports to determine customer call priorities.- Provide account statements, invoice copies, account analysis, and account reconciliations...


  • San José, San José, Costa Rica Critical Mass A tiempo completo

    Role OverviewWe are seeking a highly skilled Senior Front-End Development Team Lead to join our team at Critical Mass in Costa Rica. This is an exceptional opportunity for an experienced professional to lead our front-end development team and play a key role in shaping the company's web development strategy.About Critical MassCritical Mass is a creative...

  • Service Desk Analyst

    hace 6 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Service Desk Analyst

    hace 6 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the JobWe are seeking a skilled Front Office Supervisor to join our team at Marriott International, Inc.Job Summary:This is an exciting opportunity for an experienced hospitality professional to oversee front desk operations and provide exceptional service to our guests. If you have a passion for delivering memorable experiences and leading a team of...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    About the Role:The ideal candidate will have a strong background in front-end technologies, such as HTML, CSS, and JavaScript, with a proven track record of leading technical teams. They will be responsible for overseeing the technical architecture and design of web solutions, as well as mentoring junior team members and enforcing coding guidelines and best...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    Hangar Worldwide: Front End Technology LeadWe are seeking an exceptional Web Development Leadership Professional to join our team as a Front End Technology Lead at Hangar Worldwide. This is a fantastic opportunity to lead and mentor a high-performing front-end development team.About the Role:This leadership position plays a key role in guiding our front-end...


  • San José, San José, Costa Rica Consuhotel A tiempo completo

    En Consuhotel, estamos buscando un profesional destacado para el puesto de Jefe de Recepción en nuestro hotel boutique. Este cargo es ideal para aquellos que buscan desafíos y oportunidades en la hotelería.Compensación: La remuneración estimada para este puesto es de $60,000 a $80,000 al año, dependiendo de la experiencia y las calificaciones del...