Client Services Operations and Communications

hace 4 semanas


Heredia, Costa Rica Experian A tiempo completo

Company Description
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide **Financial Power to All**. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

**What you’ll be doing**

**Responsibilities**:

- Manage and execute on the communications to deliver the notification projects to support daily production
- Provides accurate and timely feedback to internal constituents regarding service failures, customer concerns, order statuses and/or work changes
- Identifies and communicates issues that could affect quality or impact service level agreements in proactive manner
- Assist in performing project set up to include communicating job schedule, print production and mailing specifications
- Set up pre-planning meetings as required for new/unique projects
- Communicates job expectations to vendors and internal clients, specifications and requirements, artwork / assets, project matrices, letter-shop instructions, Data Processing (DP) Instructions.
- Support the notification project planning process, cadence, governance, documentation, reporting and communication
- Project manage strategic initiatives and departmental communication
- Facilitate forums and check-adjust sessions with appropriate stakeholders to ensure accountability

**Qualifications**:
**What your background looks like**:

- Marketing communication operations experience preferred in these additional areas:

- Direct Mail, USPS and printing operations
- Strong written and verbal communication skills
- Strong analytical and problem-solving capabilities
- Must be able to execute all tasks with exceptional attention to detail
- Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
- Demonstrable ability to optimize, document, and implement process changes and improvements
- Detail-oriented and able to thrive in a high-growth, fast-paced environment #LI-REMOTE

**Perks**:

- Experian employees are hybrid workers - We work remotely with the option to work onsite
- 12 days of vacation + holidays
- Competitive pay and comprehensive benefits package, with a bonus target of 5%
- Flexible work schedule and relaxed dress code #LI-KH1

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._



  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...

  • Communications Specialist

    hace 3 semanas


    Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Global Functional Communications Specialist will be one of a team of internal communications and design experts based around the globe. Supporting GREF’s functional teams, you will deliver exceptional written content for various channels in support of GREF’s business initiatives, strategic...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...


  • Heredia, Costa Rica Citi A tiempo completo

    The Enterprise Operations & Technology Chief Operating Office (EO&T COO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Operations & Technology Business Risk and Control, O&T Issue Quality Assurance, Transformation, Citi Global Sourcing, Regulatory Engagement, the EO&T COO...

  • Client Services Team Lead

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role**: The Communications Strategist plays a pivotal role positioning Moody’s in the media as an integrated-risk assessment firm. The role is that of a trusted communications counsellor to a wide spectrum of internal stakeholders who will: -...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description:   About the role:   Do you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team!  Our client is the leading global information services company that is powering opportunities to create a better world. We provide...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...

  • Client Services Associate

    hace 3 semanas


    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...


  • Heredia, Costa Rica Philip Morris International A tiempo completo

    Our People & Culture team is seeking an Internal Communication and People Engagement Manager to support our team with engaging employees and keeping them connected to the critical messages and activities across CARICAM. As the People Engagement Manager, you will be responsible for creating, communicating and driving our internal communications strategy to...


  • Heredia, Costa Rica Moody's A tiempo completo

    Looking for a new opportunity? Enjoy building systems and performing projects on a global basis? Come join the Unified Communications and Collaboration team at Moody’s! We have an open position on the UCC engineering team for a Engineering Role. Our team is globally distributed, with team members and work colleagues located globally. Moody’s loves...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions....

  • Communications Strategist

    hace 4 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions....


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...

  • Communications Strategist

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Role** **Key Responsibilities**: The duties of this role will include the following: Conduct in-depth analysis of media coverage, identifying key trends, sentiment, and potential impact on the company and competitors. Use monitoring tools to...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Client Services Associate

    hace 2 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Client Services Associate

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionDo you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team! Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that...