Client Services Operations and Communications
hace 7 meses
Company Description
**About us, but we’ll be brief**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
**Job Description**:
This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide **Financial Power to All**. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.
**What you’ll be doing**
**Responsibilities**:
- Manage and execute on the communications to deliver the notification projects to support daily production
- Provides accurate and timely feedback to internal constituents regarding service failures, customer concerns, order statuses and/or work changes
- Identifies and communicates issues that could affect quality or impact service level agreements in proactive manner
- Assist in performing project set up to include communicating job schedule, print production and mailing specifications
- Set up pre-planning meetings as required for new/unique projects
- Communicates job expectations to vendors and internal clients, specifications and requirements, artwork / assets, project matrices, letter-shop instructions, Data Processing (DP) Instructions.
- Support the notification project planning process, cadence, governance, documentation, reporting and communication
- Project manage strategic initiatives and departmental communication
- Facilitate forums and check-adjust sessions with appropriate stakeholders to ensure accountability
**Qualifications**:
**What your background looks like**:
- Marketing communication operations experience preferred in these additional areas:
- Direct Mail, USPS and printing operations
- Strong written and verbal communication skills
- Strong analytical and problem-solving capabilities
- Must be able to execute all tasks with exceptional attention to detail
- Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
- Demonstrable ability to optimize, document, and implement process changes and improvements
- Detail-oriented and able to thrive in a high-growth, fast-paced environment #LI-REMOTE
**Perks**:
- Experian employees are hybrid workers - We work remotely with the option to work onsite
- 12 days of vacation + holidays
- Competitive pay and comprehensive benefits package, with a bonus target of 5%
- Flexible work schedule and relaxed dress code #LI-KH1
Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
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