Customer Service
hace 2 semanas
**Duties and Responsibilities**:
- Manage and oversee the day-to-day operations of assigned cases
- Communicate effectively with doctors, patients, health care entities to gather information, provide updates, and coordinate patient care
- Ensure all necessary documentation and paperwork is completed in a timely and accurate manner
- Assist in coordinating patient care and follow-up appointments.
- Provide support and guidance to patients and their families throughout the case management process
- Utilize case management software to track and document case progress.
- Gathering medical reports
- Getting insurance information from the defendant
- Assisting in preparing settlement demands
- Determining the extent of damage covered by the insurance policy, along with other basic litigation duties
**Skills and Qualifications**:
- Bachelor’s Degree in Hospitality, Medicine or any related field
- A minimum of 2 years of experience in case management, specifically in a hospital setting
- With experience in customer service
- Experience assisting doctors and patients in a healthcare setting
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Proficient in using case management software and Microsoft Office
**Salary**: From ₡1,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Health care: 1 year (preferred)
**Language**:
- English (required)
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