Customer Service Rep

Encontrado en: beBee S CR - hace 2 semanas


San Jose, Costa Rica Tech Data Costa Rica A tiempo completo
  • Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
  • Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required
  • Provides the highest level of customer service at all times to internal and external customers (20%)
  • Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
  • Creates follow-ups with customers in order to provide the best customer experience. (20%)
  • Identifies issues that need escalation and passes on to the appropriate person. (15%)
  • Performs additional duties as assigned (15%)
  • Follows department guidelines for methods of research and accuracy. (5%)
  • Maintains notes in appropriate systems. (5%)


Other Duties & Responsibilities:

  • Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions


Education & Certifications:

  • High School Diploma Required.

Working Conditions:

  • Classroom environment.
  • Occasional non-standard work hours or overtime as business requires.
  • Professional, office environment.


Required Knowledge, Skills & Abilities:

  • Able to execute instructions and to request clarification when needed.
  • Possesses basic clerical and data entry skills.
  • Possesses strong data entry skills.
  • Ability to input 60 words per minute
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and Spanish.
  • Possesses strong multi-cultural interpersonal skills.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to maintain confidentiality of sensitive information
  • Able to be immobile for long extended periods.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.
  • Able to use relevant computer system applications at an intermediate level.

Donât meet every single requirement? Apply anyway.

At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for


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