Customer Service Rep
Encontrado en: beBee S CR - hace 2 semanas
- Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
- Follows procedures and guidelines to provide service to customers in a timely manner.
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
- Creates follow-ups with customers in order to provide the best customer experience. (20%)
- Identifies issues that need escalation and passes on to the appropriate person. (15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy. (5%)
- Maintains notes in appropriate systems. (5%)
Other Duties & Responsibilities:
- Meets attendance and punctuality standards
Education & Certifications:
- High School Diploma Required.
Working Conditions:
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
Required Knowledge, Skills & Abilities:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
- Able to use relevant computer system applications at an intermediate level.
Donât meet every single requirement? Apply anyway.
At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for
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