Customer Service Rep

hace 4 semanas


San José, Costa Rica TD SYNNEX A tiempo completo
  • Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required
  • Provides the highest level of customer service at all times to internal and external customers (20%)
  • Creates follow-ups with customers in order to provide the best customer experience. (20%)
  • Identifies issues that need escalation and passes on to the appropriate person. (15%)
  • Performs additional duties as assigned (15%)
  • Follows department guidelines for methods of research and accuracy. (5%)
  • Maintains notes in appropriate systems. (5%)


Other Duties & Responsibilities:

  • Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Experience:

  • No prior experience necessary.


Education & Certifications:

  • High School Diploma Required.

Working Conditions:

  • Classroom environment.
  • Occasional non-standard work hours or overtime as business requires.
  • Professional, office environment.


Required Knowledge, Skills & Abilities:

  • Able to execute instructions and to request clarification when needed.
  • Possesses basic clerical and data entry skills.
  • Possesses strong data entry skills.
  • Ability to input 60 words per minute
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and Spanish.
  • Possesses strong multi-cultural interpersonal skills.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to maintain confidentiality of sensitive information
  • Able to be immobile for long extended periods.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.
  • Able to use relevant computer system applications at an intermediate level.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.


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