Customer Service Positions
Encontrado en: Talent CR S2 - hace 2 semanas
Customer Service Positions (Coyol, Alajuela)
Life Unlimited. At Smith and Nephew we design and manufacture technology that takes the limits off living.
About the role
This role provides customer service support to take orders from hospitals, clinics and surgical centres to ensure inventory is replenished and orders are placed upon request.
What will you be doing?
Order intake:
Customers can request their orders via phone and/or email. The person in this role is responsible of:
Creating and managing customer's orders on SAP.
Validate and input specific and some mandatory information in order to guarantee the order will be entered as requested.
Confirm availability and price of the items requested within the order.
Provide the customer with the order confirmation number.
Existing Orders Service:
Customers might contact us in regards to make question in regards to existing orders. The person in this role is responsible of:
Be able to provide ETA of items on backorder.
Provide customers with tracking delivery numbers.
Request copies of invoices, credit memos (maximum 5 documents per call or email, more than that, the requests are routed to the Financial Services Department.
Send copies of packing slips.
Reject orders (partial or complete), according to the existing Return Policy.
Entering Shipping Error Report so that the warehouse can investigate what happened to the order.
Request to management approval to process credits and/or debits for both external and/or internal customers (Sales Reps.).
What will you need to be successful?
Minimum requirements
High School Bachelor´s Degree (minimum degree required).
English Level B2+ or C1 (minimum required).
Schedule Flexibility (Daylight Savings)
Preferred requirements
Logistics Technical Degree
Supply Management Technical Degree
Knowledgeable in SAP.
Schedule flexibility.
Knowledgeable in SalesForce.
Experience:
At least 1 year of experience in Customer Service.
You. Unlimited
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website.
Other reasons why you will love it here
Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
Work/Life Balance: Extra days off, birthday off, voluntary hours.
Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,
Flexibility : Hybrid work model (for more professional roles), flexible schedules.
Training: Training program, unlimited learning.
Extra perks: employees association, and more…
-
Customer Service Team Lead
hace 6 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Service Team Lead
hace 3 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Service Reps
hace 3 días
San José, Costa Rica Magnalux US Inc. A tiempo completoMust speak english. Will be handling in and outbound customer service calls. You will handle customers accounts that order often. You will be expected to maintain the accounts and provide excellent service to them. Proficient with basic computer skills. This position has a weekly base pay of 200,000 colones and also commission that is paid on monthly sales...
-
Airport Customer Service Ambassador
hace 2 días
San José, Costa Rica SITA A tiempo completo**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As an Airport Customer Service Ambassador, your will be accountable for the correct functioning and maintenance and promotion of our equipment, including SelfCheck in Services with passengers at the airport. **_...
-
Airport Customer Service Ambassador
hace 22 horas
San José, Costa Rica SITA Switzerland Sarl A tiempo completoOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As an Airport Customer Service Ambassador, your will be accountable for the correct functioning and maintenance and promotion of our equipment, including SelfCheck in Services with passengers at the airport. **_ WHAT...
-
Customer Service Associate, Ft Remote
hace 3 días
San José, Costa Rica FragranceX.com A tiempo completo**Customer Service Associate** - **This is a full-time, remote job, work from home, from anywhere!**_ Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are...
-
Customer Service Rep
Encontrado en: beBee jobs CR - hace 2 semanas
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
Moravia Customer Service
Encontrado en: beBee jobs CR - hace 2 semanas
San Vicente, Moravia, Costa Rica Foundever™ A tiempo completoAbout UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjectiveProvide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...
-
Customer Trust Analyst
hace 22 horas
San José, Costa Rica Splunk A tiempo completo**About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...
-
Customer Service
hace 2 días
San José, Costa Rica TD SYNNEX A tiempo completo**About the Role** Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions. **What You'll Do** - Provides the first call response focused on providing pricing and quoting for customer identified solution. - Performs deal registration,...
-
Customer Service Rep
Encontrado en: beBee jobs CR - hace 2 días
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
San Pedro Customer Service
Encontrado en: beBee S CR - hace 4 semanas
San Pedro, Costa Rica Foundever™ A tiempo completoAbout Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...
-
Sr. Customer Trust Analyst
hace 1 semana
San José, Costa Rica Splunk A tiempo completo**About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...
-
Bilingual Customer Service Multi Client Group
hace 2 días
San Francisco, Costa Rica Bosch Group A tiempo completoBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations...
-
Customer Service Rep
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica TD SYNNEX A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
Customer Service Rep
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica TD SYNNEX A tiempo completoFollows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers (20%)Creates follow-ups with customers in order to provide the best customer experience. (20%)Identifies issues that need escalation and...
-
Customer Care Analyst Iii Brazil
hace 22 horas
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** - Input orders from internal or external customers into Salesforce and Oracle System. - Create, retrieve, open and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms. - Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and...
-
Customer Service Rep
Encontrado en: beBee S CR - hace 2 semanas
San Jose, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
Associate Customer Success Manager
hace 22 horas
San José, Costa Rica cloudpay A tiempo completo**Daily Duties and Responsibilities**: - To stand as CloudPay single point of contact facing the assigned Customer portfolio - To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc) - To ensure the coordination of the...
-
Service Desk Analyst
hace 6 días
San José, Costa Rica Encore Theme A tiempo completoSan Jose, Costa Rica - 2943241 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...