Problem Management Specialist

hace 3 semanas

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for effectively resolving moderate to complex technical issues encompassing hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/ mitigate issues, architects and integrates solutions, and contributes to cross-functional projects. The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring lower-level employees. This role requires to work on ITIL framework and work with multiple teams

**Responsibilities**
- Drive Problem Management Analysis

Lead work with different groups on Proactive Problem Management

Work with Engineering groups towards getting workarounds and finally solution to close Problem Management case

Resolves moderate to complex technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
- Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
- Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
- Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
- Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges.
- Architects, deploys, manages, and integrates solutions within specific environments, while also engaging in architecture and design reviews to enhance product quality through insights.
- Collaborates cross-functionally for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes.
- Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution.
- Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

**Preferred Certifications**
- ITIL Certifications are must

Indepth Working Experience on Service Now is must & certifications are preferred.

**Knowledge & Skills**
- Amazon Web Services
- Automation
- Computer Science
- Customer Relationship Management
- Customer Support
- Debugging
- Java (Programming Language)
- Linux
- Operating Systems
- Product Support
- Python (Programming Language)
- Root Cause Analysis
- Scripting
- Software As A Service (SaaS)
- SQL (Programming Language)
- TCP/IP
- Technical Services
- Technical Support
- Unix
- Workflow Management

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

**Complexity**
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

**Disclaimer

  • Problem Management Specialist

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    PROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...

  • Problem Management Analyst

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...

  • Problem Manager

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Service Management Senior Specialist

    hace 2 meses

    Heredia, Costa Rica Brenntag A tiempo completo

    **SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...

  • Data Management Specialist

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A DATA MANAGEMENT SPECIALIST** **SENIORITY LEVEL**:Non-management **FUNCTION**: GBS...

  • Sr. Manager, Problem and Demand Management

    hace 4 semanas

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Application Management Specialist

    hace 4 semanas

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 259584 We are currently seeking a Application Management Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Data Engineer Job Description** **JOB PURPOSE AND IMPACT** The Data Engineer will design, build and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the...

  • Content Management Specialist

    hace 3 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Attack Surface Management Metrics Specialist

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...

  • Vulnerability Management Metrics Specialist

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...

  • Paid Search Specialist

    hace 2 semanas

    Heredia, Costa Rica 360training A tiempo completo

    360Training is seeking a Paid Search Specialist to join our Acquisition and Media team to create and manage paid campaigns across our digital marketing platforms. Key Responsibilities: - Manage and grow paid campaigns across multiple campaign types (e.g. Search, Display, Video, Social, Remarketing) - Analyze and report on campaign progress with in-depth...

  • Data Management Specialist Ii

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...

  • Data Management Analyst

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Data Management Analyst

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • Data Management Specialist Ii

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • HR Payroll Specialist

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Payroll Specialist will be responsible for performing Payroll and Human Resource related duties for Costa Rica. This position may support the following functional areas: Payroll, benefits administration, New hire process, terminations, Employee Status changes, Policy implementation & monitoring, employment law compliance, company...

  • Data Management Specialist Ii

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Identity Access Management Specialist

    hace 2 semanas

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • IT Major Problem Manager

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

  • Marketing Specialist I

    hace 3 semanas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Marketing Specialist I MARKETING SPECIALIST I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Marketing Specialist will support a Marketing Manager to execute traditional and online plans to drive customer awareness and adoption of VMware products and solutions. - Support...