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Tech Support Engineer

hace 1 mes

Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a** Senior Technical Support**:_This role is in the unique position of being able to impact support and operations processes, upgrades and maintenance, and automation activities within the Digital Collaboration Tribe. This role will be embedded into our meeting rooms and hybrid squad, which includes in-room meeting technology, interactive whiteboards, hybrid meeting setup etc._

**What you’ll do**:

- Assisting with the design and improvement of technical solutions for several defined (and potentially undefined) use cases
- Spearheading maintenance and upgrade activities on existing BCG solutions, identifying opportunities to automate and streamline them along the way.
- Firmware updates of devices, life cycle management of different hardware devices such as Cisco, Poly, Crestron and future platforms.
- Identify and execute on opportunities for automation to reduce the risk of manual support and administrative activities. This will require the use of scripting languages like Powershell, at times.
- Design and execute on the testing of upgrades, and lead the creation of end user and IT-facing documentation
- Serve as an escalation point for issues that are high visibility and criticality. Partner with Local IT and external vendor partners for issues causing regional/global outages.
- Support other areas of BCG Digital Collaboration team as needed

**Preferred experience**:

- Deep understanding of Change Management and Operational Excellence procedures and protocols
- Strong knowledge of the audio/visual and digital collaboration market and the shift toward hybrid working
- Working knowledge of scripting tools like Powershell, API is preferred.
- Strong knowledge of audio/visual technology in general; encompassing cameras/codecs, microphones, whiteboards, and general AV room and solution design
- Experience within complex enterprise organizations with a multi-vendor ecosystem, showing the ability to make these disparate offerings co-exist, and being able to identify and solution for pain points and gaps
- Proven experience of solving complex audio/visual problems by delivery of a simple and effective solution

**Why Cognizant?**
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading global companies_
- We are committed to respecting human rights and build a better future by helping your minds and the environment _
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
- At Cognizant we believe than our culture make us stronger_
- Join us now_

BeCognizant #IntuitionEngineered

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Apr 25 2023

**About Cognizant

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