IT Senior Specialist

hace 4 semanas

Heredia, Costa Rica Wrike Careers Page A tiempo completo

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**

Are you a proactive individual who thrives in a fast-growing, dynamic environment? Do you constantly seek ways to improve, exhibit perseverance in achieving goals, and take ownership and responsibility? If so, we would love to hear from you

As part of our Wrike team, you'll be responsible for building relationships with our users and assisting them with any challenges they encounter. You will closely collaborate with the global helpdesk and operations team, operations specialists, stakeholders, as well as facility management, local vendors, and suppliers.
**More about Your team**:
You will be part of a global IT operations team consisting of 28 people. Currently, we are seeking a mid-senior IT engineer who will join as a core team member, with the opportunity to become the main point of contact in our Costa Rica office.
**How You'll make an impact**:

- Support users in multiple locations as a core member of a global helpdesk team, take ownership of tasks and issues and resolve them on a timely-manner basis
- Performance management and troubleshooting of the network infrastructure, hardware, and software issues
- Prepare laptops for new employees (both Apple&Windows devices)
- User access, authorization management and provisioning
- Maintain office IT equipment and entire inventory of Network infrastructure
- Remote interaction with the entire IT department and colleagues spread across the company
- Purchasing IT equipment: search, approval, ordering and receiving, optimize cost and spend
- Provide end user training & education on new solutions as well as IT best practices
- Identify ways to innovate through better use of existing and new technologies
- Command and collaborate on outages and business critical issues, escalating tasks to other teams and departments
- Coordinate the daily workload and manage the queue of incoming requests
- Excelling response and resolution times in ticket handling (incident, request, access management)

**You will achieve your best if you have**:

- Proficiency in administrating MAC and Windows client operating systems
- Knowledge and experience of Google Workspace environment
- 3+ years' experience providing technical support to end-users and managing hybrid-based networks in organizations with at least 50+ users and a global presence.
- Experience supporting corporate networks (WAN, SD-WAN, Wifi APs, Switches, UPS, etc.)
- Very good communication skills
- Ability to work in a multicultural environment
- Autonomy and responsibility for making decisions
- Advanced English
- Ability to manage multiple tasks, set priorities, and meet required deadline

**What's next?**
- Interview with a Recruiter
- Technical Interview
- Cultural interview

**Your recruitment buddy **will be Alexandra Vorobyova, Senior IT Recruiter.

LI-AV1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a
- ** **hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Deliver Business Outcomes**

**Be better than the competition**

**Move fast. Then, move faster**

**Know our customers**

**We win together**

**Have courage

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