Tech Support
hace 1 mes
Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
**Supplier Provided Services**
Supplier will provide the following services (collectively, the "Services"):
**3.1.1 Case management**
- Creation of cases for commercial clients
- Attention of calls to technical support groups
**3.1.2 Technical Support**
- Attention of calls to clients of EE., Canada, MX and MCA. Support in English and Spanish.
- Technical support for the printing area for both commercial
- Handling of administrative requests for adequate support to our clients (example: case review, order placement (parts))
- Creation and administration of cases for clients of the commercial area. Activities of documentation, follow-up and closure of incidents.
**Qualifications**:
**Requirements**:
- English proficiency (B2+ or above).
- Understanding of IT terminology
- High School Diploma.
- CS and tech support experience (1+ years)
Additional Information
**What’s in for you?**
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation
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