Network Operations Shift Lead

hace 2 días

Heredia, Costa Rica Citi A tiempo completo

**Network Operations Lead **is a senior network operations engineer. When required, He will act as lead responsible for the operation and the resources assigned during your Shift of the Global Network platform. He/She will be in charge of the work assignment, supervision, and overall performance of the technical team and the quality of the operation.

**Responsibilities**:

- Be responsible for the operation of level 1 support for Citi's global network, which includes multiple platforms, manufacturers, and technologies. Leading the teams and resources under his/her responsibility during the Shift.
- Provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform.
- Provide fast response to problems of high priority, severity, and impact.
- Act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge.
- Excellent interpersonal relations and communication and persuasive skills; be able to manage communication with multiple audiences during problem-solving and crisis management.

Exhibit excellent documentation practices. Capable to Deliver relevant analysis and reporting.
- Ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams.
- Contribute to the training and skills development of the assigned technical teams.
- Develop trust relationships with counterparts in other regions and with multiple stakeholders.
- Early completion of assigned tasks and
- Documentation and strict order in operation in charge.
- Compliance with all organization policies, processes, and best practices, always exhibiting the highest standards.

**Requirements**:

- Over three years of experience as a network operations leader.
- Experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment.
- Effective oral and written communication skills.
- Effective diagnostic and analysis skills. Mature analytical and communications skills.
- Ability to communicate technical concepts to a non-technical audience.
- Experience in Financial Services or a broad global or complex environment preferred.
- Ability to provide rapid response to problems, leading multidisciplinary teams virtually.
- Ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents.

**Education**:

- Bachelor's degree, technical education, or equivalent experience
- CCNP certification or equivalent certifications.
- Preferred knowledge in network programmability and automation and software-defined networking.

This job description provides a high-level review of the types of jobs performed. Other job duties may be assigned as needed.
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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