Advanced Network Analyst

hace 2 días


Heredia, Costa Rica Citi A tiempo completo

T**he Advanced Network Engineer **is technical lead role, responsible for the advanced analysis and operational support for the Global Network, which includes conduct network investigations, leading the rapid response and resolution to major incidents, and developing proactive proposals for optimization and improvements of the global network operation.

She/He will also be acting as network operations lead when required, leading the resources assigned during your Shift of the Global Network platform. He/She will be in charge to oversee the work assignment, supervision, and overall performance of the technical resources and the quality of the operation.

**Responsibilities**:

- Be responsible for the operational support of the Citi’s global network, which includes multiple platforms, manufacturers, and technologies. Leading the teams and resources under his/her responsibility during the Shift.
- Provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform.
- Provide fast response to problems of high priority, severity, and impact.
- Act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge.
- Excellent interpersonal relations and communication and persuasive skills; be able to manage communication with multiple audiences during problem-solving and crisis management.
- Exhibit excellent documentation practices. Capable to Deliver relevant analysis and reporting.
- Ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams.
- Contribute to the training and skills development of the assigned technical teams.
- Develop trust relationships with counterparts in other regions and with multiple stakeholders.
- Early completion of assigned tasks and
- Documentation and strict order in operation in charge.
- Compliance with all organization policies, processes, and best practices, always exhibiting the highest standards.

**Requirements**:

- Over three years of experience as a network operations leader.
- Experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment.
- Effective oral and written communication skills.
- Effective diagnostic and analysis skills. Mature analytical and communications skills.
- Ability to communicate technical concepts to a non-technical audience.
- Experience in Financial Services or a broad global or complex environment preferred.
- Ability to provide rapid response to problems, leading multidisciplinary teams virtually.
- Ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents.

**Education**:

- Bachelor's degree, technical education, or equivalent experience
- CCIE or CCNP certification and equivalent experience and skills.
- Preferred knowledge in network programmability and automation and software-defined networking.

This job description provides a high-level review of the types of jobs performed. Other job duties may be assigned as needed.
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr Network Engineer is responsible for administrating and supporting client’s network environments according to best practices, while ensuring high levels of network availability and performance. The Sr Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other...

  • Senior Network Engineer

    hace 22 horas


    Heredia, Costa Rica Dhl A tiempo completo

    Are you a natural problem solver that enjoys dealing with complex issues?Are you keen to work with established technologies and advance your career in a global, multinational company?Join our team of Network Security enthusiasts and become part of the IT for the world's biggest logistics company!**Step up your Network Security Game**Our Global Secure Access...


  • Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The overall objective is to use infrastructure technology knowledge and identified policies to...


  • Heredia, Costa Rica Ttec Digital A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.Our vision is the same, a place where employees know they can thrive.TTEC Digital is seeking a **Network Infrastructure Architect** to join our Infrastructure Services team of network talent.This is...


  • Heredia, Costa Rica Ttec Digital A tiempo completo

    Principal Network Engineer**TTEC is seeking a Network Engineer to join our Technology Services team.**Why choose TTEC to enhance and broaden your career?We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.Whether you're...


  • Heredia, Costa Rica Css Corp A tiempo completo

    The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems and troubleshoot problems to resolution.This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network...


  • Heredia, Costa Rica Css Corp A tiempo completo

    The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems, and troubleshoot problems for resolution.This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network...


  • Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **We are focused on Datacenter, Campus, Branch, Mobility and the IoT** to transform...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:- Provide Tier I Technical Support for Citi's global technology infrastructure.- Resolve simple, automated and scripted incidents- Execute or implement simple, automated and scripted changes or infrastructure requests.- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.**We are focused on Datacenter, Campus, Branch, Mobility and the IoT** to transform business models...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network / Systems EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.Supports, troubleshoots and manages switch software technical escalations while maintaining the relationships...


  • Heredia, Costa Rica Baxter A tiempo completo

    **This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Revenue Data Analyst

    hace 23 horas


    Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

  • Cloud Network Engineer

    hace 22 horas


    Heredia, Costa Rica Gft Technologies Se A tiempo completo

    **About the role**:- cloud/hybrid solutions.**A day in this role**:- Work on multiple projects and initiatives related to networking in the cloud.Mostly work on AWS, but projects can also involve other cloud providers like Azure.- Work with the business units to migrate their accounts to new connectivity model.- Setup and test connectivity to new cloud...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Comfort/experience communicating and influencing across job levels with both internal and external partners is a must. - Ability to push back, foresee potential issues, and advocate for relentless improvement. - Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary. -...


  • Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...