Network Security Engineer
hace 9 horas
The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems, and troubleshoot problems for resolution.
This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem
**Responsibilities**:
- Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
- Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
- Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot VLAN's use ARP tables to verify L2/L3 mapping and MAC to IP interfaces
- Initiate ping and trace routes; analyze TCP headers; 3 way handshakes; sequence numbers; buffer capacity; Work from CLI; GUI and/or CMD prompt interface to resolve customer issues
Skills Required
- BA degree or equivalent is desired
- High School Diploma as a Minimum
- CCNA or equivalent required; CCNP or other certifications are desired
- 1 - 2 years of help desk experience in a call center environment (or equivalent)
- Knowledge of MPLS BGP OSPF LSA status Peering start states and packet trace
- Willingness/ability to work overtime to support customers
- Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating; complicated IT problems
- Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
**Benefits**:
14 days of vacation per year
Performance bonus
Retention bonus
Free Gym on site
PANW certification sponsored
Career path (From level 1 to level 5)
Specialization teams, Dedicated Engineer and Virtualization.
Private Medical Insurance + Medical Plan discounts
WFH
Referral bonus
Tipo de puesto: Tiempo completo
Salario: ¢1,017,000.00 - ¢1,695,000.00 al mes
Pregunta(s) de postulación:
- Do you have an advanced English level?
It is a must
- Do you live in Costa Rica?
It is a must
- What is your salary expectation in colones?
-
Network Security Engineer
hace 1 día
Heredia, Costa Rica Css Corp A tiempo completoThe role of the Network Engineer is to respond to troubleshoot tickets, act as the customer's point of contact for reported problems and troubleshoot problems to resolution.This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network...
-
Senior Network Engineer
hace 1 día
Heredia, Costa Rica Dhl A tiempo completoAre you a natural problem solver that enjoys dealing with complex issues?Are you keen to work with established technologies and advance your career in a global, multinational company?Join our team of Network Security enthusiasts and become part of the IT for the world's biggest logistics company!**Step up your Network Security Game**Our Global Secure Access...
-
Network Security Engineer
hace 4 días
Heredia, Costa Rica Moody's A tiempo completoThe Cybersecurity team is globally responsible for helping the organization balance risk by aligning policies and procedures with Moody’s business and regulatory requirements. The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, disaster recovery programs, GRC (Governance, Risk and...
-
Principal Network Engineer
hace 6 días
Heredia, Costa Rica DHL A tiempo completo**SUMMARY**: Your role will be to function as a Principal Network Security Engineer within the Secure Access Engineering team responsible for the design and implementation of Network security technologies and services within existing Data Centers, Public Cloud and branch office infrastructure. **RESPONSIBILITIES**: - Support the global Secure Access...
-
Security Lead Engineer
hace 1 día
Heredia, Costa Rica Auxis A tiempo completoJob Summary:Security Lead Engineer is responsible for the provisioning, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.Security Lead Engineer is also responsible to mitigate any potential threats that become evident, but also to strategize and prepare before any security threat is...
-
Network Engineer
hace 9 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Network Engineer L2 is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...
-
Senior Network Engineer
hace 6 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sr Network Engineer is responsible for administrating and supporting client’s network environments according to best practices, while ensuring high levels of network availability and performance. The Sr Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other...
-
Network Security Engineer
hace 4 días
Heredia, Costa Rica Moody's A tiempo completoThe Cybersecurity team is globally responsible for helping the organization balance risk by aligning policies and procedures with Moody’s business and regulatory requirements. The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, disaster recovery programs, GRC (Governance, Risk and...
-
Lead Network Engineer
hace 20 horas
Heredia, Costa Rica Webhelp A tiempo completo**Information Technology** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Lead Network Engineer **Job Description**: Job Description Summary Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in...
-
Network Security Engineer
hace 1 día
Heredia, Costa Rica Moody'S A tiempo completoThe Cybersecurity team is globally responsible for helping the organization balance risk by aligning policies and procedures with Moody's business and regulatory requirements.The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, disaster recovery programs, GRC (Governance, Risk and Compliance)...
-
Lead Network Engineer
hace 1 día
Heredia, Costa Rica Webhelp A tiempo completo**Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right...
-
Sr. Network Security Engineer
hace 5 días
Heredia, Costa Rica Moody's A tiempo completoThe Cybersecurity team is globally responsible for helping the organization balance risk by aligning policies and procedures with Moody’s business and regulatory requirements. The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, disaster recovery programs, GRC (Governance, Risk and...
-
Jr. Network Engineer
hace 1 día
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Network Engineer L2 is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...
-
Cyber Security Engineer
hace 4 días
Heredia, Costa Rica Equifax A tiempo completo**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **As a critical team member of the Equifax Cyber Countermeasures Team, you will drive our incident response and analytic capabilities,...
-
Security Software Engineer
hace 4 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Network Solution Quality Engineer
hace 3 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoNetwork Solution Quality Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **We are focused on Datacenter, Campus, Branch, Mobility and the IoT** to transform...
-
Network Infrastructure Engineer
hace 2 días
Heredia, Costa Rica GSB A tiempo completoNetwork Infrastructure Support Troubleshooting, diagnosis and installation of the Customer's network equipment and components under the co-ordination and direction of the global network management team, including: patching cable installation and recovery; installing power leads; installing, removing or swapping equipment; locating and or identifying network...
-
Network Solution Quality Engineer
hace 22 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoNetwork Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.**We are focused on Datacenter, Campus, Branch, Mobility and the IoT** to transform business models...
-
Network Solution Quality Engineer
hace 1 día
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoNetwork Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...
-
Network Solution Quality Engineer
hace 9 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoNetwork Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...