Guest Experience Supervisor
hace 2 semanas
**Job Number** 23032942
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.
-
Guest Experience Supervisor
hace 2 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completo**Job Number** 22122484**Job Category** Rooms & Guest Services Operations**Location** Costa Rica Marriott Hotel Hacienda Belen, P. O.Box 502-4005, San Jose, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, verifying guest identity, form of payment,...
-
Guest Experience And Quality Supervisor
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Additional Information** Guest Experience and Quality Supervisor**Job Number** 23120601**Job Category** Rooms & Guest Services Operations**Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all...
-
Guest Experience Manager
hace 2 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Guest Experience Manager to join our team. The successful candidate will be responsible for managing front desk operations, including check-in and check-out processes, resolving guest issues, and providing exceptional customer service.The ideal candidate will possess strong leadership skills,...
-
Guest Experience Supervisor
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 23120601**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un empleador que...
-
Specialist-guest Experience
hace 3 semanas
San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23013245 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
-
Specialist-Guest Experience
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23013245**Job Category** Rooms & Guest Services Operations**Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and...
-
Guest Experience Expert
hace 4 semanas
San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23153846 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
-
Guest Experience Expert
hace 1 día
San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23153846 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
-
Guest Experience Expert
hace 2 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23051830**Job Category** Rooms & Guest Services Operations**Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and...
-
Guest Experience Expert
hace 2 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completo**Job Number** 22152293**Job Category** Rooms & Guest Services Operations**Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to...
-
Guest Experience Expert
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23140378**Job Category** Rooms & Guest Services Operations**Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and...
-
Guest Experience Expert
hace 4 semanas
San José, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 24095226 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no...
-
Guest Experience Ambassador
hace 46 minutos
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Overview:**We are seeking a skilled Guest Experience Expert to join our team at Residence Inn San Jose Escazu.Key Responsibilities:Deliver exceptional guest experiences through personalized services and attention to detail.Process operational needs, address guest requests, complete reports, and share local insights to create memorable stays.Maintain a...
-
Guest Experience Expert
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 24081597**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementNuestro trabajo no consiste solo en que el...
-
Guest Experience Expert
hace 2 días
San José, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 24058201 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management No importa cuál sea su puesto, hay una serie de cosas...
-
Guest Experience Expert Temporal
hace 2 semanas
San José, Costa Rica Marriott International, Inc A tiempo completo**Additional Information** TEMPORAL RECEPCION **Job Number** 23209287 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...
-
Guest Experience Expert
hace 2 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo**Job Number** 22125382**Job Category** Rooms & Guest Services Operations**Location** AC Hotel Heredia Belen, Cityzen Epicentro Laboral & Social Calle la Rivera, Belen, Heredia, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management-***Our jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Expert
hace 4 días
San José, San José, Costa Rica Collective Hospitality A tiempo completoAbout UsAt Collective Hospitality, we strive to deliver exceptional guest experiences through our passionate team members.Job DescriptionThe Front Office Manager plays a crucial role in leading the front desk team and driving operational excellence. This key position oversees the daily operations of the front office, including reception, concierge, and...
-
Housekeeping Supervisor
hace 3 semanas
San José, San José, Costa Rica Hotel De Anza A tiempo completoSummaryThe Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department.This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc.Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills.Prior supervisory...
-
Guest Experience Ambassador
hace 46 minutos
San José, San José, Costa Rica Marriott International, Inc A tiempo completoCompany OverviewMission-driven and guest-focused, Marriott International, Inc. is a global hospitality leader delivering exceptional experiences.
