Contact Center Supervisor
hace 2 semanas
Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross
- department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors.
**_ Responsibilities: _**
- Supervise a team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, cost management,.
- Services are provided on standard, specialized or complex systems.
- Role is primarily tactical in nature. ' Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
- Resolve/monitor routine escalations, as appropriate.
**_ Education and Experience Required: _**
Typically requires Bachelor's degree or equivalent experience, 4-6 years related experience and project or team management experience.
**_ Knowledge and Skills: _**
- People management responsibility.
- Demonstrate some in-depth knowledge of corporate organization and policies.
- Demonstrate business, technical or functional knowledge at the mastery level.
- Demonstrate administrative or operations knowledge.
- Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
- Demonstrate management capability.
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Technical Support for Call Center
hace 4 días
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: We are looking for call center agents with experience providing technical support. **Requirements**: - 1 year of experience in technical support (desired). - 1 year of experience in call center (desired). - Knowledge in cloud systems. - Advanced English (85%). - Knowledge in Windows. Actividades a realizar: In this role you will be able to...
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Call Center Representative
hace 20 horas
Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo**Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...
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Supervisor
hace 20 horas
Heredia, Costa Rica BCD Travel Corporate A tiempo completo**Work-life balance does exist: Join the journey at BCD** **Supervisor** - Full time, Costa Rica _ - (Hybrid)_ In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the...
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Supervisor Operations
Encontrado en: beBee S CR - hace 4 semanas
Heredia, Costa Rica BCD Travel A tiempo completoYour ideas can drive the future of corporate travel. Join BCD and challenge the status quo! Supervisor Operations (Hybrid) Full time, Heredia, Costa Rica In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As...
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Operations Project Manager
hace 7 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...
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Contac Center Advisor
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Accounting Supervisor
hace 20 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Management - Manage Auxis internal outsourced functions at the Costa Rican service center. - Prepare and present company financial performance data and annual budget to the Auxis Board of Directors and other parties, as required. - Ensure company’s internal service levels are measured and achieved consistently. -...
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Sr. Supervisor, Customer Care
hace 20 horas
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
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Supervisor Operations Groups
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Heredia, Costa Rica BCD Meetings & Events A tiempo completo**Job Summary**: The Supervisor, Operations is responsible for all program operations in relation to assigned team, providing staffing and service levels at or above minimum operating standards within budget. Additionally, they are responsible for motivating and providing support to program operations staff as well as overseeing the planning and execution of...
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Management Accounting Sr Associate
hace 3 días
Heredia, Costa Rica Bayer A tiempo completo**Management Accounting Sr Associate** **TASKS AND RESPONSIBILITIES** - Responsible for timely and complete execution of Accounting Operations activities as defined by supervisor. Ensure data quality and SAP system setup in line with group standards and divisional requirements, also to meet local business steering requirement for area of responsibility. -...
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Trilingual Technical Support for Call Cente
hace 5 días
Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: **Requirements**: 1 year of experience in technical support (desired). 1 year of experience in call center (desired). Advanced English (85%). Advanced Portuguese (85%) Knowledge in Windows. Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact...
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Health & Safety Supervisor
hace 4 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote...
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Trainer
hace 3 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Trainer will report to the Training and Quality Supervisor and will be responsible for the new hire training, preparation and evaluation. Day to day training of employees including the teaching of any upgrades or revisions to processes and programs. The Trainer is also responsible for the account general communication (communication...
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Food Services Supervisor
hace 2 días
Heredia, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 24039165 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Asegurar que el...
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Food Services Supervisor
hace 2 días
Heredia, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 23136171 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Asegurar que el...
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Customer Support Agent
hace 4 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
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Mce Service Desk Technician Ii
hace 4 horas
Heredia, Costa Rica Experian A tiempo completoCompany Description **About us, but we’ll be brief**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...
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Técnico Informático N3-bilingue
hace 3 días
Heredia, Costa Rica Componentes El Orbe A tiempo completoSe necesita un nível de ingles por lo menos del 75%. - Más de 2 años de experiência combinada en un puesto de técnico de soporte del sitio y/o técnico de infraestructura (o experiência similar) o Se requiere experiência en data center. - Más de 2 años de experiência combinada trabajando en data center, laboratorios o entornos de sala de...
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Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
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Clerk III
Encontrado en: Talent CR S2 - hace 7 días
Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completoOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...