Sr. Supervisor, Customer Care

hace 2 semanas

Heredia, Costa Rica AlignTech A tiempo completo

**Join a team that is changing millions of lives.**
- Transforming smiles, changing lives_

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

**Ready to join us?**

**About this opportunity**

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a
**Sr. Supervisor**
**, Customer Care**. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The
**Sr. Supervisor, Customer**
**C**
**are**
***should oversee the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services. Ensure quality service and operational performance within the parameters of program and delivery standards. Analyze operational processes, establish escalation procedures and oversee training needs assessments to identify opportunities for service delivery improvements. Responsible for employee staffing and ensuring program training, including product knowledge, proper language/communication training and support of overall service requirements. Duties may also include contract negotiations, customer account relationship management and financial results (call center profit and loss responsibility). Select, develop and evaluate personnel to ensure the efficient operation of the function. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

**In this role, you will**
- Set goals for performance and deadlines in ways that comply with company’s plans and vision.
- Organize workflows and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and providing constructive feedback and coaching.
- Manage projects.
- Help/coach other supervisors.

**In this role,**
**you’ll**
**need **

**Typically**:

- Bachelor’s degree from a four-year college or university.
- Minimum of 3 years of directly related experience.
- Master’s degree with 0-12 months of experience.
- Be proficiency in English.
- Leadership skills.
- Ability to influence and motivates others.
- To drive vision and purpose.
- Financial Acumen skills.
- Strategic mindset.
- Resourcefulness.
- To optimize work processes.
- To build effective teams.
- Project management skills.
- PMP.
- ITIL V3.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement

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