Customer Care Specialist I
hace 4 semanas
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
**Job Description**:
**What you’ll be doing**
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
- Help members understand the value in their memberships, what benefits they have and how to use them.
- Effectively handle escalated customer issues in a professional and timely fashion.
- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Ability to adapt to changes in products.
- Ability to understand standard operational procedures for all new partners being onboarded.
**Qualifications**:
**How your background looks like**
**Qualifications**
- 6 months to 1 year of Inbound call handling experience (required)
- High School Diploma (required)
- Excellent English written and oral communications skills (required)
- Able to keep consistent performance on a highly occupied environment (80% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skill’s Exceptional ability to make fast and accurate decisions.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Must be able to clear the company’s pre-employment screening
Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected
-
Customer Care Specialist
hace 6 días
Heredia, Costa Rica CSS Corp A tiempo completo**Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...
-
Customer Care Specialist I
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoJob Description What you’ll be doing Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer...
-
Customer Care Agent
hace 6 días
Heredia, Costa Rica Infotree Global Solutions A tiempo completoAct as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...
-
Supervisor, Customer Care
hace 4 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Supervisor, Customer Care
hace 4 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Collections Customer Care Specialist
hace 4 semanas
Heredia, Costa Rica Manpowergroup CCA A tiempo completoPrimary Areas Of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...
-
Kn Global Services Her
hace 4 días
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...
-
Client Review Specialist
hace 6 días
Heredia, Costa Rica Eagan Immigration PLLC A tiempo completoWe are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...
-
Heredia Chat Customer Care Associate
hace 5 días
Heredia, Costa Rica Foundever A tiempo completoHeredia Chat Customer Care Associate (Hybrid) Req ID#: 385159 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryAre you passionate about technology innovation and eager to support cutting-edge health check technology? At...
-
Heredia Chat Customer Care Associate
hace 4 días
Heredia, Costa Rica Foundever A tiempo completoHeredia Chat Customer Care Associate (Hybrid) Req ID#: 385159 Heredia, Costa Rica, No Selection, CR Job Description: About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Are you passionate about technology innovation and eager to support cutting-edge health check...
-
Customer Care Supervisor
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...
-
Customer Care Specialist Ii
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Legal Intake Specialist
hace 7 días
Heredia, Costa Rica Eagan Immigration PLLC A tiempo completoThe **Intake Specialist** at **Eagan Immigration** plays a vital role in gathering initial information from potential clients to accurately screen for potential case viability and success avenues. The Intake Specialist precisely follows a script in these initial conversations, has excellent attention to detail, and is diligent in follow up internally and...
-
Marketing Specialist I
hace 4 semanas
Heredia, Costa Rica SGF Global A tiempo completoMarketing Specialist will support a Marketing Manager to execute traditional and online plans to drive customer awareness and adoption of VMware products and solutions. **Responsibilities**: - Support traditional and online strategic plans based on business goals, objectives, and specific audiences. - Manage digital marketing tools to optimize web presence...
-
Jr. Healthcare Specialist
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Jr Health Care Specialist will review post-discharge, prebill accounts that do not have authorization on file, ALOS versus days authorized variances, and/or other account discrepancies identified that will result in the account being denied by the payor that does not require a clinical review. Communicates with third-party payors to resolve...
-
Kn Global Services Her
hace 4 días
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Air Logistics Specialist Quick support local team and USA control towers to confirm priority packages information within logistics chain. - ** Your Responsibilities**: - + Update milestones...
-
Heredia Chat Customer Care Associate
hace 3 días
Heredia, Costa Rica Foundever A tiempo completo**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and...
-
Heredia Chat Customer Care Associate
hace 17 horas
Heredia, Costa Rica Sitel A tiempo completoAbout UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryAre you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and well-being. Our...
-
Kn Global Services Her
hace 4 semanas
Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...
-
Customer Care Supervisor
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...