Services Solution Engineer Ii

hace 7 días


Orotina, Costa Rica Sandvine A tiempo completo

**Transform the way the world runs networks**

**The Opportunity**

Solutions Engineers at Sandvine are smart passionate people able to solve complex problems, implement the most robust, high quality solutions on the planet and providing post implementation support. If you like working on the latest advances in the internet with engineers who thrive in a collaborative, global organization and if you have the skills and technical chops to challenge how to get stuff done and then do it. Here at Sandvine we let you thrive in your role while rewarding top talent in an environment where we play just as hard as we work.

**The Job**
- Be part of the team responsible for the end-to-end delivery and support of a Sandvine technical solution working on the final system integration and implementation for a customer. Activities that include:

- Understanding and implementing solution designs prepared by a Solutions Architect
- Coding/Development of complex policies/configurations for Sandvine solutions
- Test planning and test execution both in lab and live customer networks
- Executing internal and customer facing acceptance test plans for Sandvine solutions
- Required to ensure completion of project deliverables within designated timeframe, allocated budget, and strict quality control while maintaining high level of customer satisfaction in a rapid and agile environment
- following defined processes, getting engaged within the team environment and learning from the team
- Management of defect entry, tracking, and escalation
- Diagnose and troubleshoot technical issues
- Ability to identify when help is required in a timely manner.
- Part of an on-call rotational schedule
- Interface with Sandvine internal groups (Customer Success, Product Management, Engineering, Quality Assurance, Sales ) to continuously improve, innovate and provide timely updates

**What skills you bring**:

- 5+ years applicable experience and a Bachelor’s Degree in Computer Science, Engineering, or other STEM program; alternative educational programs may be accepted. Education may be substituted for comparable relevant work experience
- Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc.
- Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
- Excellent technical background with a strong understanding of networking (specifically IP related technologies)
- Experience in Quality Assurance testing
- Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
- Excellent background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
- Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
- Experience in a technical product lab setting or operational network environment
- Good Understanding of:

- Virtualization technologies (VMware, KVM)
- Virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio
- Web technologies (Javascript, HTML5, HTTP, Angular...)
- Experience in programming or scripting languages such as Java, C/C++, python, Perl etc.
- Experience with SQL databases, network traffic monitoring, or firewall technologies - especially in a Telecom, ISP, or Cable Internet environment

**About Sandvine**

As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes Sandvine unique in the market: superior App QoE.

**What Can You Expect From Us**
- Competitive compensation plan
- Flexible working hours - in some roles work from home
- Employee development including training programs and mentorship
- Career development and advancement opportunities
- International travel opportunities
- we are a global company

Thank-you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role. Otherwise, we’ll keep your resume in case there is a match with future opportunities.

Sandvine is committed to supporting a culture of inclusion, diversity and accessibility to employment for all. We are proud to operate as an equal opportunity employer.
- The Sandvine Global Talent Acquisition Team



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