Manager, Technology Innovation and Management

hace 1 semana

Alajuela, Costa Rica SmileDirectClub A tiempo completo

Job Type: Full-Time Overview:
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?

**Responsibilities**:
**Responsibilities**:

- Lead the design and development of Contact Center technology innovation strategy and platforms, sustaining the culture of innovation and excellence for programs & initiatives
- Through in-depth research and data insights, identify innovation opportunities across the customer journey and digital touch points that propels a better customer experience and value creation for the SDC business
- In partnership with the SDC Club Member Experience team, conduct complex technology budget analysis, creating and evaluating business cases and ROI studies that deliver value aligned to operational efficiency and revenue generating OKR targets
- Partner with SDCs AI/Machine Learning team to evaluate new ways of enhancing predictability of customers’ needs before first contact
- Work with leadership stakeholders to model key strategic quantitative analyses of the SDC business to facilitate fact-based decision-making with a focus on return on investment.
- Responsible for the ongoing anticipation and evaluation of future technology needs based on the overall business strategy to lead a continuous prototyping/proof-of-concept (POC) pipeline for CX innovation
- Focus on quality to improve operational excellence
- Review and evaluate, on a continuing basis, the team’s performance against annual operating and strategic goals
- Assist the Sr. Director, Digital Service and Automation Delivery with special projects

Qualifications:
**It will really make us smile if you have**
**Preferred education/qualifications**:

- Bachelor’s degree in Business Management, Technology & Innovation Management or a related discipline within Health Care, Master's degree preferred
- Six Sigma and PMP are considered assets
- AI/ML certifications/training
- Salesforce Health and Marketing Cloud certifications/training considered key assets

**Knowledge & Experience**:

- 5+ years of demonstrated management experience in driving innovation programs and teams
- 5+ years of experience working in a progressive technology environment where customer care and experience is driven by digital technologies such as Website and Mobile App chat, proactive notifications, asynchronous messaging, advanced speech recognition, text-to-speech, and voice user interfaces (VUI)
- 3+ years of practical experience working with Salesforce CRM, specifically Health, Marketing, Sales, Service, Analytics and Einstein AI Clouds
- 3+ years managing and implementing Contact Center technologies (PBX/ACD/WFM/Quality Management, Outbound Dialers, Speech Analytics)
- Technology startup/entrepreneurial experience considered an asset

**Skills & Abilities**:

- Skilled at quickly analyzing business environments and available data to determine CRM and digital innovation opportunities
- Strong business and technical acumen to bridge the gap and provide clarity between Marketing, Customer Experience, Supply Chain, and IT to deliver successful innovation strategies, programs, and projects
- Strong financial leadership and thorough understanding of building business cases that lead to strong ROI models

Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.

  • Manager, Technology Innovation And Management

    hace 4 semanas

    Alajuela, Costa Rica Smiledirectclub A tiempo completo

    Job Type: Full-Time Overview:We're SmileDirectClub, and we believe everyone deserves a smile they'll love.We also believe that you deserve a job you'll love.Good thing you found us, and we found you.At SmileDirectClub, we're all about empowering transformation.We want people to become more confident in how they look, how they feel, and how they think.So...

  • Manager, Fp&A

    hace 3 semanas

    Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Global Innovation Intern

    hace 6 días

    Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

    About Global Innovation at MedtronicWe push the limits of what technology, therapies, and services can do to help alleviate pain, restore health, and extend life. Our global innovation team is dedicated to accelerating and advancing our ability to create meaningful innovations.A Day in the Life of a Global Innovation InternYou'll be immersed in real-world...

  • Engineering Innovation Manager

    hace 6 días

    Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    Job DescriptionThis is an exciting opportunity to join our team as a Research and Development Engineer, where you will play a key role in driving innovation and excellence in product development.Your primary responsibility will be to identify, evaluate, develop, lead, validate, and implement improvement projects for current products and processes, adhering...

  • Team Manager

    hace 3 semanas

    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...

  • EHS Program Manager

    hace 7 días

    Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    About Johnson & JohnsonWe are a global healthcare leader driven by our commitment to innovation, improving access to health for millions of people around the world. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured.About the RoleWe are searching for an EHS Supervisor to join our team...

  • Change Management

    hace 5 días

    Alajuela, Alajuela, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.The Change Manager plays a pivotal role in supporting project delivery activities that focus on making sure audiences impacted by a change are informed, equipped, prepared, and supported through the transition that the project aims to implement.This role focuses on the people side of the change,...

  • Src Quality Operacions and Qri Manager

    hace 6 días

    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: SRC Quality Operacions and QRI Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully...

  • Identity and Access Management Specialist

    hace 6 días

    Alajuela, Alajuela, Costa Rica Micro Focus A tiempo completo

    About Micro FocusMicro Focus is one of the world's leading enterprise software providers, delivering mission-critical technology to help customers manage core IT elements of their business.We enable thousands of customers worldwide to run and transform at the same time by providing supporting services that cater to their evolving needs.About the RoleWe are...

  • Src Quality Operacions And Qri Manager

    hace 3 semanas

    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: SRC Quality Operacions and QRI ManagerPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are.We are 80,000, wonderfully unique...

  • Cloud Engineer

    hace 1 semana

    Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Sr. Professional, Technical Project Management

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Fiserv, Inc. A tiempo completo

    **What does a great Project Manager do?**As a Project Manager, you will have the flexibility to lead projects of different complexity, worldwide, coordinating high performing and multidisciplinary teams, driving projects to closure while gaining industry knowledge to become an SME of our business.You will be responsible to handle professional services,...

  • Sr. Manager, Insurance Management Claims

    hace 3 semanas

    Alajuela, Costa Rica SmileDirectClub A tiempo completo

    **Job Type**: Full-Time Overview: As part of the Insurance Management team, the Sr. Manager, Insurance Management Claims & Insurance Partner Success will focus on helping the team by providing inspired leadership for the Insurance Management line of business, which involves making important policy and strategy decisions based on the insurance projects, as...

  • Strategic Implementation Services Manager

    hace 6 días

    Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

    We're seeking a highly skilled Strategic Implementation Services Manager to join our team at United Parcel Service. As a key leader in our IT organization, you will be responsible for developing and executing strategies that drive business growth and customer satisfaction.Key Accountabilities:Lead cross-functional teams to design and implement large-scale...

  • Sysops Manager

    hace 3 semanas

    Alajuela, Alajuela, Costa Rica Snap Finance A tiempo completo

    SysOps Manager(View all jobs)Costa RicaAre you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members?Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success.Snap knows that happy, empowered, and engaged team members are essential to...

  • Quality Systems Engineer I

    hace 7 días

    Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Senior Finance Manager

    hace 4 semanas

    Alajuela, Alajuela, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.Our Senior Finance Manager is responsible for overseeing all financial planning & reporting functions for a client account (Amazon's Global Real Estate & Facilities) for the AMER region and serves as a key contact for client finance personnel.**What this job involves**:Lead budgeting, forecasting and...

  • Sysops Manager

    hace 3 semanas

    Alajuela, Costa Rica Snap Finance A tiempo completo

    SysOps Manager(View all jobs) Costa Rica Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential...

  • Sr. Project Manager

    hace 2 semanas

    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: Sr. Project Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals,...

  • Program Manager

    hace 7 días

    Alajuela, Alajuela, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionThe Program Manager will lead initiatives to closure while improving processes, ensuring business initiatives and operational execution meet expectations. This role requires excellent written communication skills, high attention to detail, and strong organizational and project management capabilities.Responsibilities:Project Management:...