Manager, Technology Innovation And Management

hace 2 semanas


Alajuela, Costa Rica Smiledirectclub A tiempo completo

Job Type: Full-Time Overview:
We're SmileDirectClub, and we believe everyone deserves a smile they'll love.
We also believe that you deserve a job you'll love.
Good thing you found us, and we found you.
At SmileDirectClub, we're all about empowering transformation.
We want people to become more confident in how they look, how they feel, and how they think.
So we're spreading smiles and positivity all over the country.
It's no small task.
That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins.
Are you up for it?
**Responsibilities**:
**Responsibilities**:

- Lead the design and development of Contact Center technology innovation strategy and platforms, sustaining the culture of innovation and excellence for programs & initiatives
- Through in-depth research and data insights, identify innovation opportunities across the customer journey and digital touch points that propels a better customer experience and value creation for the SDC business
- In partnership with the SDC Club Member Experience team, conduct complex technology budget analysis, creating and evaluating business cases and ROI studies that deliver value aligned to operational efficiency and revenue generating OKR targets
- Partner with SDCs AI/Machine Learning team to evaluate new ways of enhancing predictability of customers' needs before first contact
- Work with leadership stakeholders to model key strategic quantitative analyses of the SDC business to facilitate fact-based decision-making with a focus on return on investment.
- Responsible for the ongoing anticipation and evaluation of future technology needs based on the overall business strategy to lead a continuous prototyping/proof-of-concept (POC) pipeline for CX innovation
- Focus on quality to improve operational excellence
- Review and evaluate, on a continuing basis, the team's performance against annual operating and strategic goals
- Assist the Sr. Director, Digital Service and Automation Delivery with special projects

Qualifications:
**It will really make us smile if you have**
**Preferred education/qualifications**:

- Bachelor's degree in Business Management, Technology & Innovation Management or a related discipline within Health Care, Master's degree preferred
- Six Sigma and PMP are considered assets
- AI/ML certifications/training
- Salesforce Health and Marketing Cloud certifications/training considered key assets

**Knowledge & Experience**:

- 5+ years of demonstrated management experience in driving innovation programs and teams
- 5+ years of experience working in a progressive technology environment where customer care and experience is driven by digital technologies such as Website and Mobile App chat, proactive notifications, asynchronous messaging, advanced speech recognition, text-to-speech, and voice user interfaces (VUI)
- 3+ years of practical experience working with Salesforce CRM, specifically Health, Marketing, Sales, Service, Analytics and Einstein AI Clouds
- 3+ years managing and implementing Contact Center technologies (PBX/ACD/WFM/Quality Management, Outbound Dialers, Speech Analytics)
- Technology startup/entrepreneurial experience considered an asset

**Skills & Abilities**:

- Skilled at quickly analyzing business environments and available data to determine CRM and digital innovation opportunities
- Strong business and technical acumen to bridge the gap and provide clarity between Marketing, Customer Experience, Supply Chain, and IT to deliver successful innovation strategies, programs, and projects
- Strong financial leadership and thorough understanding of building business cases that lead to strong ROI models

Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love.
The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together.
By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub?
Link here.
- What are our customers saying?
Link here.
- What is a SmileShop?
Link here.
- What is our culture like?
Link here.
- How do we celebrate your team members?
Link here.



  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    We're seeking an innovative and results-driven professional to lead our technology innovation efforts as the Technology Innovation and Management Lead. In this role, you will be responsible for driving the development of Contact Center technology innovation strategies and platforms that enhance customer experience.The ideal candidate will have a strong...

  • Manager, Fp&A

    hace 1 semana


    Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Manager, Fp&A

    hace 4 semanas


    Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...


  • Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    Johnson & Johnson is a global healthcare leader that has been improving the lives of people around the world for over 130 years. As a pioneer in innovation, we have revolutionized medicine and transformed the way healthcare is delivered. Our commitment to quality and safety is unwavering, and our products have made a significant impact on human health.About...


  • Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Welcome to 3M**:We are a global innovation company that is passionate about making a difference in the world. Our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.**Job Summary:**We are seeking a skilled professional to support our innovation efforts. As a key member of our team, you...


  • Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    **About the Role**Johnson & Johnson invites applications for an experienced Environmental/Chemical Specialist to join our team. This position plays a pivotal role in shaping the company's environmental and chemical management strategy.**Responsibilities Include:**Leading Critical Initiatives:Develop and implement chemical regency day-to-day activitiesAssist...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Kimberly-Clark is a global leader in the consumer goods industry, and our Internal Audit team plays a critical role in ensuring the effectiveness of our risk management processes and controls. As a Senior IT Auditor, you will be responsible for leading audits to identify and assess technology-related risks and controls, as well as operational, compliance,...


  • Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    At Johnson & Johnson, we are driven by a passion to help people live healthier, more fulfilling lives. We strive to be the most trusted and respected company in our industry, known for our commitment to quality, innovation, and customer satisfaction. Our goal is to make a positive impact on society and to be a force for good.About the Job DescriptionWe are...

  • Team Manager

    hace 2 semanas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...


  • Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completo

    About UsJohnson & Johnson, a global healthcare leader, empowers innovation to build a world where complex diseases are prevented, treated, and cured. Our strength in healthcare innovation enables us to create smarter, less invasive, and more personalized treatments.Job OverviewWe are seeking a highly skilled Production Supervisor to lead our manufacturing...


  • Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

    **About Medtronic**We push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. As a Technical Innovation Leader at Medtronic, you will play a key role in developing new medical device products or software systems. Your responsibilities may include:- Planning and directing all aspects of...


  • Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: SRC Quality Operacions and QRI ManagerPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are.We are 80,000, wonderfully unique...


  • Alajuela, Costa Rica Fiserv, Inc. A tiempo completo

    **What does a great Project Manager do?**As a Project Manager, you will have the flexibility to lead projects of different complexity, worldwide, coordinating high performing and multidisciplinary teams, driving projects to closure while gaining industry knowledge to become an SME of our business.You will be responsible to handle professional services,...


  • Alajuela, Alajuela, Costa Rica Fiserv, Inc. A tiempo completo

    **What does a great Project Manager do?**As a Project Manager, you will have the flexibility to lead projects of different complexity, worldwide, coordinating high performing and multidisciplinary teams, driving projects to closure while gaining industry knowledge to become an SME of our business.You will be responsible to handle professional services,...


  • Alajuela, Costa Rica SmileDirectClub A tiempo completo

    **Job Type**: Full-Time Overview: As part of the Insurance Management team, the Sr. Manager, Insurance Management Claims & Insurance Partner Success will focus on helping the team by providing inspired leadership for the Insurance Management line of business, which involves making important policy and strategy decisions based on the insurance projects, as...

  • Sysops Manager

    hace 1 semana


    Alajuela, Alajuela, Costa Rica Snap Finance A tiempo completo

    SysOps Manager(View all jobs)Costa RicaAre you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members?Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success.Snap knows that happy, empowered, and engaged team members are essential to...

  • Team Manager

    hace 3 semanas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...


  • Alajuela, Costa Rica Smiledirectclub A tiempo completo

    **Job Type**: Full-Time Overview:As part of the Insurance Management team, the Sr.Manager, Insurance ManagementClaims & Insurance Partner Success will focus on helping the team by providing inspired leadership for the Insurance Management line of business, which involves making important policy and strategy decisions based on the insurance projects, as well...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job SummaryThe Logistics and Inventory Manager will be responsible for managing the flow of goods, services, and information from raw materials to end customers. This position requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.Main ResponsibilitiesOversee the receipt, storage, and shipment of...