Empleos actuales relacionados con Manager, Technology Innovation And Management - Alajuela, Alajuela - Smiledirectclub
-
Technology Innovation Leader
hace 7 días
Alajuela, Alajuela, Costa Rica beBeeInnovation A tiempo completo $100.000 - $150.000Job Title: Manager, Technology Innovation and ManagementWe are seeking a skilled professional to lead our technology innovation strategy.Key Responsibilities:Design and develop contact center technology platforms that drive innovation and excellence.Conduct research and analysis to identify opportunities for enhancing customer experience and value...
-
Senior Finance Manager
hace 4 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.Our Senior Finance Manager is responsible for overseeing all financial planning & reporting functions for a client account (Amazon's Global Real Estate & Facilities) for the AMER region and serves as a key contact for client finance personnel.**What this job involves**:Lead budgeting, forecasting and...
-
Senior Finance Manager
hace 1 día
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.Our Senior Finance Manager is responsible for overseeing all financial planning & reporting functions for a client account (Amazon's Global Real Estate & Facilities) for the AMER region and serves as a key contact for client finance personnel.**What this job involves**:Lead budgeting, forecasting and...
-
Salesforce System and Sac Administrator
hace 3 semanas
Alajuela, Alajuela, Costa Rica Freudenberg Medical srl. A tiempo completoFreudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60...
-
Knowledge Management Coordinator
hace 4 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.We are seeking a highly organized and detail-oriented professional to join our team as a Knowledge Management (KM) Coordinator.In this role, you will provide essential support to both our sales organization and Proposal Management teams.You will have the opportunity to work with the Knowledge...
-
Knowledge Management Coordinator
hace 1 día
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.We are seeking a highly organized and detail-oriented professional to join our team as a Knowledge Management (KM) Coordinator.In this role, you will provide essential support to both our sales organization and Proposal Management teams.You will have the opportunity to work with the Knowledge...
-
Alajuela, Alajuela, Costa Rica beBeeInnovator A tiempo completo $110.000 - $143.000Healthcare Innovator RoleAchieve success in the development and implementation of manufacturing processes, fostering a culture of quality and innovation.About the OpportunityThis position is located within the Structural Heart Division, focused on designing and providing device and management solutions for the treatment of structural heart disease. As the...
-
Gref Photo Archive Manager
hace 4 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide.The GREF Photo Archive Manager is responsible for the global repository of GREF photos and...
-
Manufacturing and Process Engineer
hace 4 semanas
Alajuela, Alajuela, Costa Rica Freudenberg Medical srl. A tiempo completoFreudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60...
-
F&B Venue Management Specialist
hace 1 hora
Alajuela, Alajuela, Costa Rica beBeeOperations A tiempo completo $7.000 - $8.500Food and Beverage Operations Manager">At our vibrant destination, we're seeking a highly skilled Food and Beverage Operations Manager to join our team. As a key member of our operations team, you'll be responsible for overseeing the daily management of our food and beverage venue, ensuring exceptional guest experiences, and driving revenue growth.
Manager, Technology Innovation And Management
hace 1 mes
Job Type: Full-Time Overview:
We're SmileDirectClub, and we believe everyone deserves a smile they'll love.
We also believe that you deserve a job you'll love.
Good thing you found us, and we found you.
At SmileDirectClub, we're all about empowering transformation.
We want people to become more confident in how they look, how they feel, and how they think.
So we're spreading smiles and positivity all over the country.
It's no small task.
That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins.
Are you up for it?
**Responsibilities**:
**Responsibilities**:
- Lead the design and development of Contact Center technology innovation strategy and platforms, sustaining the culture of innovation and excellence for programs & initiatives
- Through in-depth research and data insights, identify innovation opportunities across the customer journey and digital touch points that propels a better customer experience and value creation for the SDC business
- In partnership with the SDC Club Member Experience team, conduct complex technology budget analysis, creating and evaluating business cases and ROI studies that deliver value aligned to operational efficiency and revenue generating OKR targets
- Partner with SDCs AI/Machine Learning team to evaluate new ways of enhancing predictability of customers' needs before first contact
- Work with leadership stakeholders to model key strategic quantitative analyses of the SDC business to facilitate fact-based decision-making with a focus on return on investment.
- Responsible for the ongoing anticipation and evaluation of future technology needs based on the overall business strategy to lead a continuous prototyping/proof-of-concept (POC) pipeline for CX innovation
- Focus on quality to improve operational excellence
- Review and evaluate, on a continuing basis, the team's performance against annual operating and strategic goals
- Assist the Sr. Director, Digital Service and Automation Delivery with special projects
Qualifications:
**It will really make us smile if you have**
**Preferred education/qualifications**:
- Bachelor's degree in Business Management, Technology & Innovation Management or a related discipline within Health Care, Master's degree preferred
- Six Sigma and PMP are considered assets
- AI/ML certifications/training
- Salesforce Health and Marketing Cloud certifications/training considered key assets
**Knowledge & Experience**:
- 5+ years of demonstrated management experience in driving innovation programs and teams
- 5+ years of experience working in a progressive technology environment where customer care and experience is driven by digital technologies such as Website and Mobile App chat, proactive notifications, asynchronous messaging, advanced speech recognition, text-to-speech, and voice user interfaces (VUI)
- 3+ years of practical experience working with Salesforce CRM, specifically Health, Marketing, Sales, Service, Analytics and Einstein AI Clouds
- 3+ years managing and implementing Contact Center technologies (PBX/ACD/WFM/Quality Management, Outbound Dialers, Speech Analytics)
- Technology startup/entrepreneurial experience considered an asset
**Skills & Abilities**:
- Skilled at quickly analyzing business environments and available data to determine CRM and digital innovation opportunities
- Strong business and technical acumen to bridge the gap and provide clarity between Marketing, Customer Experience, Supply Chain, and IT to deliver successful innovation strategies, programs, and projects
- Strong financial leadership and thorough understanding of building business cases that lead to strong ROI models
Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love.
The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together.
By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub?
Link here.
- What are our customers saying?
Link here.
- What is a SmileShop?
Link here.
- What is our culture like?
Link here.
- How do we celebrate your team members?
Link here.
