Senior Support Engineer, Identity

hace 2 semanas


San José, Costa Rica SentinelOne A tiempo completo

**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

**What are we looking for?**

We are looking for a Senior Support Engineer, Identity to join the growing SentinelOne Global Support & Services (GSS) organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.

**What will you do?**
- Provide customers with step-by-step guidance to resolve technical problems, both written and verbal requirement
- Participate, contribute and interact with cross-functional teams.
- Understand and analyze customer technical needs.
- Document case activities and interactions with clear and concise information
- Maintain excellent customer satisfaction through means of professional, proactive and personal service.
- Tracking and updating the status to the customer regularly.
- Escalate critical issues and roadblocks to the next tier of Support.
- Create succinct and accurate documents, incorporating text and technical design diagrams
- Innovative ideas and a willingness to challenge the status quo
- Be part of the on call rotation for the assigned product team.

**What skills and knowledge should you bring?**
- 5-7 years of experience as a technical support engineer.
- Experience in resolving customer problems.
- Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting.Knowledge with Kerberos, LDAP, GPO and Active Directory [Azure and On-Prem].
- Virtualization - KVM, HyperV and vmWare.
- Cloud - AWS and Azure.
- Windows troubleshooting and debugging
- Windows Sysinternals Suite [Process monitor, Process Explorer, ADExplorer, TCPView......]
- Hands-on experience with Windows/Linux/Mac OS environments.
- Active Directory attacks such as golden/silver tickets, dcsync, dcshadow, etc.
- Skills/Abilities:Strong dedication to customer care.
- Strong team interaction skills.
- Excellent verbal and written communication skills, in person, by telephone, and with large teams.
- Efficiently manage customer communication and expectations to resolve technical problems.
- Ability to diagnose, troubleshoot and debug customer problems.
- Windows PowerShell scripting and/or development experience

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.



  • San José, San José, Costa Rica SentinelOne A tiempo completo

    About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, Costa Rica FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...

  • Senior Appops Engineer

    hace 5 días


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...

  • Senior Appops Engineer

    hace 3 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Tech Support Engineer

    hace 2 semanas


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 2 semanas


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...


  • San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases...

  • Support Engineer, Veeqo

    hace 2 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...

  • Support Engineer, Veeqo

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree - University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time,...

  • Support Engineer, Veeqo

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related techfield. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual,...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Description** **Position overview** As a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and...

  • Senior Analytics Engineer

    hace 2 semanas


    San José, Costa Rica Varsity Tutors A tiempo completo

    Nerdy is seeking an innovative Senior Analytics Engineer to join our team and work on overseeing Looker implementations, administration, and data pulls. The Senior Analytics Engineer will support the entire organization and collaborate closely with data engineers and data analysts to ensure efficient data transformations and high-quality data...

  • Support Engineer

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...


  • San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    DescriptionPosition overviewAs a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is...


  • San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...

  • Senior M365 Engineer

    hace 3 semanas


    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **Senior M365 Engineer (9952).** **About the role**: As a Senior M365 Engineer, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers'...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) - 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees. - Work experience...