Senior Support Engineer, Identity

hace 5 meses


San José, Costa Rica SentinelOne A tiempo completo

**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

**What are we looking for?**

We are looking for a Senior Support Engineer, Identity to join the growing SentinelOne Global Support & Services (GSS) organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.

**What will you do?**
- Provide customers with step-by-step guidance to resolve technical problems, both written and verbal requirement
- Participate, contribute and interact with cross-functional teams.
- Understand and analyze customer technical needs.
- Document case activities and interactions with clear and concise information
- Maintain excellent customer satisfaction through means of professional, proactive and personal service.
- Tracking and updating the status to the customer regularly.
- Escalate critical issues and roadblocks to the next tier of Support.
- Create succinct and accurate documents, incorporating text and technical design diagrams
- Innovative ideas and a willingness to challenge the status quo
- Be part of the on call rotation for the assigned product team.

**What skills and knowledge should you bring?**
- 5-7 years of experience as a technical support engineer.
- Experience in resolving customer problems.
- Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting.Knowledge with Kerberos, LDAP, GPO and Active Directory [Azure and On-Prem].
- Virtualization - KVM, HyperV and vmWare.
- Cloud - AWS and Azure.
- Windows troubleshooting and debugging
- Windows Sysinternals Suite [Process monitor, Process Explorer, ADExplorer, TCPView......]
- Hands-on experience with Windows/Linux/Mac OS environments.
- Active Directory attacks such as golden/silver tickets, dcsync, dcshadow, etc.
- Skills/Abilities:Strong dedication to customer care.
- Strong team interaction skills.
- Excellent verbal and written communication skills, in person, by telephone, and with large teams.
- Efficiently manage customer communication and expectations to resolve technical problems.
- Ability to diagnose, troubleshoot and debug customer problems.
- Windows PowerShell scripting and/or development experience

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.



  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    Job Title: Senior Infosec Identity EngineerAt World Fuel Services, we are committed to fostering a culture of innovation, collaboration, and efficiency. Our team of approximately 5000 professionals is the driving force behind our global success. We are seeking a highly skilled Senior Infosec Identity Engineer to join our team and contribute to our...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    Senior Identity Security EngineerAt World Fuel Services, our employees are the driving force behind our global success. We thrive in an entrepreneurial and culturally-diverse environment, valuing innovative thinking, collaboration, and efficient execution. Our high-performance culture enables us to drive sustained growth. In this role, you will contribute to...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    Senior Support Engineer, IdentityAbout SentinelOne:SentinelOne is redefining cybersecurity with our XDR platform that prevents, detects, and responds to threats in real-time. Our platform offers full transparency into network activity at machine speed, defeating every attack throughout the threat lifecycle.We're a values-driven team where names are known,...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Imprivata A tiempo completo

    Overview">Imprivata is a leading provider of healthcare technology solutions.We are seeking a highly skilled Senior AppOps Engineer to join our team.The successful candidate will be responsible for maintaining engineering knowledge, diagnosing complex issues, and contributing to the product code base.Salary: $120,000 - $180,000 per annum (dependent on...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    Job Overview:World Fuel Services is seeking a highly skilled Senior Infosec Identity Engineer to join our team. As a key member of our IT department, you will play a critical role in delivering secure identity and access management solutions.About the Role:We are looking for an experienced professional with advanced knowledge of Active Directory, Azure...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the backbone of our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    About World Fuel ServicesAt World Fuel Services, we foster a culture of innovation, collaboration, and efficiency. Our global team of approximately 5000 professionals drives our success through their talents and expertise.Job Summary:We are seeking a Senior Infosec Identity Engineer to lead the delivery of Identity and Access Management operations. The ideal...


  • San José, Costa Rica FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...

  • Senior Appops Engineer

    hace 5 meses


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...


  • San Francisco, Heredia, Costa Rica TIBCO A tiempo completo

    Job Title: Senior Technical Support EngineerAre you a technical expert with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Senior Technical Support Engineer to join our team at TIBCO, a leading provider of cloud-based software solutions.About the Role:As a...

  • Tech Support Engineer

    hace 5 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 5 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Job Summary:Smarsh is seeking a highly skilled Senior Support Engineer Lead to provide high-touch support to Enterprise customers with complex issues. This role will serve as the frontline support for Enterprise products or backline support for Saas-hosted solutions, developing reproducible test cases and recommending code-level changes.About You:We are...

  • Tech Support Engineer

    hace 6 meses


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview We’re seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases...


  • San José, San José, Costa Rica Publicis Groupe A tiempo completo

    Job DescriptionThe Senior Application Support Engineer is responsible for troubleshooting production-related issues to reestablish the service according to the Service Level Agreements (SLAs). This role also supports other requests related to client operations, such as configuration changes in the application, master data management, user management, and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    World Fuel Services is a leading global fuel solutions provider, with over 5000 professionals working together to drive success. We thrive in an entrepreneurial and culturally diverse environment that values innovative thinking, collaboration, and efficient execution.About the RoleWe are seeking a highly skilled Senior Infosec Identity Engineer to lead our...


  • San José, San José, Costa Rica Imprivata A tiempo completo

    Job SummaryThe Imprivata AppOps team is seeking a highly skilled Senior AppOps Engineer to join our Identity Governance (IdG) team. As a key member of our team, you will work closely with members of IdG AppOps, Development, QE, and Customer Support to provide escalation support and maintain engineering-level knowledge of the Identity Governance product.Key...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Senior Identity and Access Management Developer****About the Role:**Sgf Global is seeking a highly skilled Senior Identity and Access Management Developer to design, implement, and maintain Okta Identity and Access Management (IAM) solutions to support our organization’s CIAM initiatives.**Key Responsibilities:**Design and develop Okta IAM solutions to...