Latam Workflow Analyst, Workflow Analyst

hace 7 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL

Key job responsibilities
- Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units.
- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.
- Accountable of time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
- Proactively plans to protect PTL/NPT allowance.
- Manages planned shrinkage to protect SL goals.
- Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit.
- Coordinates various cross-training opportunities.
- Schedule placement of new hire associates.
- Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates.
- Drives special projects designed to maximize efficiency and increase production and quality.

San Jose, CRI
- Experience working with Tableau
- Experience using very large datasets



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key Responsibilities:- Works closely with CPA and GCC teams to ensure daily service levels in all Operational Units.- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.- Accountable for time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request...


  • San José, Costa Rica Kimberly-Clark A tiempo completo

    Workflow Analyst North LAO **Principales funciones**: 1.Crear códigos SAP de producto terminado, asegurando que los atributos estén conforme a las especificaciones del producto. Dar seguimiento requerido para cumplir con los compromisos de tiempos. 2.Apoyar las consultas de los clientes internos (MKT Local, Supply local, planning) sobre transiciones de...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    About Boston Consulting GroupAs a global management consulting firm, we collaborate with clients to solve their most complex challenges. Our Dynamic Research Services (DRS) team plays a crucial role in providing advanced research capabilities to support projects and clients.Becoming a Workflow Coordination Specialist at BCG DRS offers a unique opportunity to...

  • Workflow Specialist

    hace 2 días


    San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **How we support the Whole You**: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits...


  • San José, San José, Costa Rica Intel A tiempo completo

    We are looking for an experienced AI Workflow Automation Engineer to join our team at Intel.Job Description:The successful candidate will be responsible for integrating AI into engineering workflows to enhance efficiency and quality. This involves collaborating with AI tools teams/vendors to understand their potential and engineer requirements, automating AI...

  • Workflow Intern

    hace 7 meses


    San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As an intern in the Workflow Team, you will coordinate DRS research workflow across 2-3 industries with customer service excellence, accuracy and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner. You will set the tone...

  • Tse Workflow Analyst

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. We're seeking a skilled Workforce Analyst to join our SEPO Vertical team. As a key member of our workforce management team, you will be responsible for monitoring and reporting on schedule deviations, working on real-time tickets, and driving real-time adherence to service levels and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewWe are Amazon Support Services Costa Rica, a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service to our customers, and we're seeking a highly skilled Senior Workflow Operations Manager to join our ranks.Job SummaryWe are looking for an experienced Senior Workflow Operations Manager to lead...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **Company Overview:**Tebra is a digital healthcare company that aims to unlock better healthcare for independent practices and their patients. With over 100,000 providers trusting us to elevate the patient experience and grow their practice, we're building the future of well-being together.**About the Role:**We're seeking an experienced Scheduling Workflow...


  • San José, San José, Costa Rica Dental Laboratory Talent A tiempo completo

    Job Title:Dental Scanning Specialist - Workflow ExpertOverview:We are seeking a highly skilled Dental Scanning Specialist to join our team at Dental Laboratory Talent. As a key member of our research team, you will be responsible for conducting in-depth research on dental intra-oral scanning topics and creating optimized workflows for various scanner...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of analytical field experience - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - Analytical, numerical and mathematical skills; - Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of experience as a Workforce management /RTA - Knowledge of managing Real time SLA, aux adherence, Shrinkage management, resource utilization - 1+ year experience of creating reports like SLA Performance, backlog reports and sharing callouts to Leaders. At Amazon, we're working to be the most customer-centric company on earth. We are looking for...


  • San José, San José, Costa Rica Straumann Group A tiempo completo

    About the RoleThis senior leadership position is responsible for driving results in the advancement of our digital products through optimization of our workflow processes and Customer Success partner teams.The successful candidate will oversee the acceleration of process optimization to enhance customer experience, meet market needs, and drive alignment...


  • San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Business Process Analyst ** Location**:San Jose, CA **Duration**:6 months **Pay Rate**: $42.25/Hour **Contract Type**:W2 only **The Opportunity** - Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of client products, via a redemption code workflow, across multiple...


  • San José, San José, Costa Rica Fusionspan A tiempo completo

    Company OverviewFusionSpan is a multinational information technology services company known for its fast-paced and high-energy work environment. With a highly motivated team, the company is seeking a skilled Business Analyst to join their team as a Salesforce Specialist.Job DescriptionAs a Business Analyst Salesforce Specialist, you will be responsible for...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Service Ambassador Analyst will deliver exceptional customer experiences for Meetings, External Engagements, & Travel (MEET) customers across LATAM.This role will work closely with the Regional MEET Service Ambassador Manager to implement MEET's customer experience model, address customer needs and issues, and escalate issues...

  • Data Engineer

    hace 2 meses


    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    At Moody's, we strive to create an inclusive environment where everyone feels welcome to innovate and collaborate. Our Data Engineer - Workflow Automation Specialist will play a key role in enhancing data processing and analysis tasks through software solutions.**Key Responsibilities**Architect and implement software solutions to automate data...


  • San Francisco, Heredia, Costa Rica Recluta Th Latam A tiempo completo

    About the RoleWe are seeking a skilled Senior Accounting Analyst to join our team at Recluta Th Latam. This is a temporary opportunity with a contract length of 2-6 months, with the possibility of extension.Key ResponsibilitiesThe successful candidate will be responsible for preparing consolidated financial reports in a timely and accurate manner. This will...

  • Latam Process

    hace 7 meses


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling...